Host | Part-Time | University of Kansas Social Club

Oak View Group•Lawrence, KS

8d•Onsite

About The Position

Join the team at the Naismith Club, located in the historic Allen Fieldhouse. This is an exciting opportunity for a personable and guest-focused Host to deliver outstanding first impressions in a high-volume, quality-driven environment. This role pays an hourly rate of $12.00-$15.00 and is tip eligible.

Requirements

Minimum of 6 months working in a fast-paced, high-volume food service environment is preferred
Previous experience as a Host, Receptionist, or in a customer-facing hospitality role is preferred
Must have a High School Diploma, G.E.D. or related food service job experience.
Must acquire and maintain a Food Handlers Card, Alcohol Awareness Certification, and other required compliance trainings.
Ability to work in a team-oriented event-driven environment.
Ability to communicate with employees, co-workers, management staff, and guests in a clear, business-like, and respectful manner that focuses on generating a positive, enthusiastic, and cooperative work environment
Outstanding communication and guest engagement skills
Confident and charismatic personality with a passion for delivering exceptional service
Strong organizational skills and attention to detail
Ability to remain calm and professional in a busy, high-volume environment
Passion for hospitality and creating memorable guest experiences

Responsibilities

Welcoming guests with a warm and professional approach, creating an exceptional first impression
Managing reservations, guest arrivals, and seating plans to ensure smooth service flow
Assisting with guest enquiries and providing knowledgeable information about the restaurant and venue
Coordinating with the front-of-house team to maximise table management and guest satisfaction
Maintaining a professional and welcoming reception area at all times
Maintains knowledge of the menu and any special items being offered.
Provides quick, attentive, friendly, and professional service to banquet guests and is able to communicate clearly with all customers.
Ensures that food items are served at the proper temperature and immediately upon availability from the kitchen, as ordered by the customer.
Ensures neat presentation of all ordered items, with no spill-over.
Pre-bus tables and fully bus tables when necessary during peak periods.
Maintains availability to work during many peak periods.
Stocks beverage station(s) when necessary (ice, juices, glassware, sugar packets, etc).
Maintains high responsiveness to customer desires and requests.
Maintains a professional and clean appearance.
Communicates with wait staff, bus persons, bartenders, supervisors, and kitchen staff to improve communication and coordination so that patrons may be impressed by their dining experience.
Builds and maintains knowledge regarding bar offerings so that patron questions may be accurately answered