Host

Four Seasons Hotels and Resorts•Lee's Summit, MO

42d•$24•Onsite

About The Position

The Host is the guest’s first impression of TRUSS Restaurant + Bar and Michelin starred, Auro. The Host will seat guests while coordinating guest reservations and manage the restaurant flow to ensure correct pacing, respond to inquiries and interactions in an efficient, courteous and professional manner.

Requirements

Preferred experience in a luxury restaurant.
Must of Food Handlers Permit and Responsible Beverage Service (RBS) Permit.
Ability to multi-task in a high volume and demanding environment.
Strong computer skills.
Strong problem solving skills, ability to handle difficult situations and guests.
Candidates must possess valid US work authorization.

Nice To Haves

Knowledge of Napa Valley and surrounding areas, highly desirable, however not required.

Responsibilities

Seat guests promptly at a table pre-set for the number in the party and according to guest preference and service sequence and standards.
Set up host/hostess stand, review guest reservation book, and make recommendations as to the set-up of the room, maintain a station chart and cover count for the restaurant while recognizing the maximum workload capacity of each server in order to meet Four Seasons Service standards.
Use the available software to manage the restaurant capacity and guest profiles while communicating these to the Restaurant and Management Team.
Answer telephones and emails according to Four Seasons standards and take guest reservations or provide information regarding the restaurant or any other hotel service.
Anticipate the needs of guests, respond accordingly to guest inquiries or problems, and recognize regular guests by name and utilize the guest’s name consistently.
Inspect and maintain daily menus to ensure quality, condition and appearance while developing a complete working knowledge of all menu items and daily specials.
Complete special projects (menu changes, signage, etc.) as instructed.