Host

Bass Pro Shops•Bridgeport, CT

2d•Onsite

About The Position

The Host ensures all restaurant guests are greeted, made to feel welcome and seated in a friendly and courteous manner. This role supports a strong commitment to world-class customer service by greeting patrons, inquiring about party size, managing waitlists, communicating wait times, and assigning guests to server stations fairly. The Host will escort guests to their tables, provide menus, and ensure they are seated appropriately, while also controlling the guest volume at the entrance and anticipating guest needs while they wait. Additional duties include answering customer inquiries about the menu and restaurant, answering phones, booking reservations, performing opening and closing side work, assisting with pre-bussing and table setup, acknowledging guests upon departure, and maintaining restrooms throughout the shift.

Requirements

High school diploma/GED preferred.
Experience in and passion for consumer service
Willingness to learn new skills and be a team player
An attitude of flexibility and mindfulness about the team approach
Follow proper procedures as disclosed in Standard Operating Procedures as explained to staff
Ability to memorize and become knowledgeable of menu items
Strives and has the ability to work well with a team, to prioritize, has a sense of urgency and a real concern for guest satisfaction
Intrinsically motivated takes pride in owns work
Has the ability to stay calm, organized, and efficient when busy

Responsibilities

Greets all restaurant patrons immediately upon their arrival.
Inquires as to the number of guests in the party; maintains wait lists and communicates wait time to guests.
Assigns guests to server stations in a fair and equitable manner; takes guests to server’s station, along with the appropriate number of menus and seats guests accordingly.
Controls guest volume level at entrance to restaurant.
Attends to and anticipates guests needs while waiting to be seated.
Answers customer inquires about the menu, restaurant and Bass Pro Shops.
Answers phones; books reservations as requested.
Performs opening and closing side work duties as assigned; assists with pre-bussing and table set up activities.
Acknowledges and thanks guests upon their departure from the restaurant.
Maintains restrooms throughout shift.
ALL OTHER DUTIES AS ASSIGNED.