Perkins Fairmont Host

KRMM hospitality•Fairmont, MN

27d•Onsite

About The Position

At Perkins Restaurant & Bakery, employees are part of the Perkins extended family and the families they serve. The Host is responsible for making special days memorable and everyday meals something extraordinary. Perkins has experienced years of success through ensuring 100% guest satisfaction on every visit. This role offers opportunities for career growth within a company with a proven track record of success and an unmatched commitment to its employees. The Host provides friendly and efficient service to guests according to company policies, procedures, programs, and performance standards. They perform all duties to maximize guest satisfaction and the quality of the work environment as directed by the Manager on Duty. The Host controls the flow of business in the dining room so guests feel welcome and comfortable, and checks out guests at the register, providing genuine hospitality to each guest ensuring their dining experience is highly satisfactory.

Requirements

Extensive standing and walking for up to 8 hours
Must be able to see at a distance (20) feet, at close range (12 inches), distinguish between shapes and utilize peripheral vision to avoid hazards.
Must be able to communicate clearly
Exposure to heat, steam, smoke, cold
Reaching heights of approximately 6 feet and depths of 2 ½ - 3 feet.
Must have high level of mobility/flexibility in space provided
Must have time management skills
Must be able to read, write and perform addition/subtraction calculations
Must be able to control and utilize fingers to write, slice chop and operate equipment.
Must be able to fit through openings 30” wide
Must be able to work irregular hours under heavy pressure/stress during busy times
Bending, reaching, walking
Carrying trays of food products weighing about 50 pounds for distances up to 30 feet
Lifting up to 50 pounds
Exposure to dish and cleaning chemicals
Basic skills such as sanitation, safety, and customer service can be taught through in house training.

Responsibilities

Reports to work well-groomed, in clean and proper uniform and at all times practices good personal hygiene.
Opens the door as guests enter and leave the building.
Uses greeting, seating and waiting list procedures.
Seats guests in a friendly and timely manner in person or on telephone.
Anticipates, identifies and corrects system breakdowns to achieve maximum guest satisfaction.
Completes wait sheets.
Greets and Seats new Guests as they arrive and shows them to their seats, making a friendly first impression.
Describes features, soup of the day, etc.
Checks out Guests at the register.
Asks Guests, “How was your meal and service?”
Thanks Guests and invites them to return.
Moves through the dining room regularly and ensures Guests have all items needed.
Is attentive – makes Guests feel special.
Offers specific suggestions for take-out bakery items.
Efficiently packages to-go orders.
Ensures that the cashier area, bakery cases and displays, lobby area, entryway and Guest restrooms and dining room stay clean throughout the shift.
Ensures menus are clean.
Assists Crew Members.
Processes To-Go orders.
Maintains guests’ needs throughout their dining experience by assisting servers with pre-bussing procedures.
Sweeps floor around tables to assist servers where needed.
Performs side work during shift downtime including but not limited to; rolling silverware, restocking cleaning work stations and bussing tables, etc.
Provides assistance to all servers and bus persons in order to execute service standards.
Ensures 100% guest satisfaction on every visit.
Communicates with Manager on Duty and coworkers regarding product/service deficiencies, equipment, safety problems, etc.
Keeps General Manager and Manager on Duty informed of problems and/or issues and proposes alternative solutions for consideration.