Host - Part-Time
About The Position
Step into a world where history meets modern luxury in the vibrant heart of Denver's Theater District. Nestled within the iconic walls of the historic Denver Tramway trolley building lies Hotel Teatro, a beacon of elegance and refinement, proudly standing as Denver's original boutique hotel. Adjacent to this architectural gem is The Nickel, a culinary destination where rustic charm and industrial sophistication converge to redefine American classics with a dash of innovation. Embark on a journey with us and become a part of Denver's best-kept secret. Immerse yourself in the lively atmosphere of our dining room, where every meal is a celebration of flavors and creativity. Join our team and be part of an experience where historical elegance and modern hospitality blend seamlessly to create unforgettable moments. The Host at Hotel Teatro creates the first and most lasting impression of the hotel's dining experience, welcoming guests with warmth, precision, and the genuine hospitality that defines every service interaction at this boutique Denver property. This associate manages reservations, coordinates seating, and ensures that every guest feels valued and at home, embodying Hotel Teatro's commitment to refined, personal service in one of Denver's most storied dining environments.
Requirements
- High School diploma or equivalent
- Previous experience of 3 months in a position with heavy cash handling responsibilities and customer service exposure.
- Must have high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems.
- Must have general knowledge of basic customer service skills, restaurant operations, and food service principles.
- Must be able to communicate verbally and in writing in English, follow written and verbal instruction, and work on more than one task at a time.
- Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.
- Must be able to handle coins and writing utensils, grasp handles, push buttons and carry dishes.
- Must be able to lift and carry trays and bus tubs weighing up to 10lbs.
- Must be able to stand throughout entire shift and to lift arms above head to retrieve objects from shelves.
- Must have vision ability to read written communiques, computer screens and print-outs, see colors and to survey entire room in dimly lit conditions.
Responsibilities
- Meets arriving customers as they enter restaurant with cordial greeting.
- Escorts to assigned tables, issues menus and solicits rapport in order to accommodate special needs or requests.
- Assigns sections and notifies servers of new seats in their section to ensure the customers receive immediate and proper attention.
- Maintains a highly visible appearance in restaurant during entire shift by remaining at the cashier station and periodically circulating through the restaurant in order to assist servers, to respond to any customer requests and to assess the efficiency of the operation for management.
- Receives payment and processes the transaction on computerized cash register, counting back change out loud for the protection of guest and restaurant.
- Verifies accuracy of all items on guest checks by confirming correct pricing, discounts and method of payment.
- Ensures that all charge vouchers are completely filled out and verifies dates, charge amount, authorization number and signature.
- Elicits feedback from departing customers on products and services in order to improve the operation to increase customer base and maximize revenues. Takes written notes in order to report comments to management.
- Distributes and accounts for all checks issued to servers for the shift by maintaining accurate written check issuance log for entire shift.
- Counts all revenues received for the day, using calculator and balancing to cash register reports, immediately alerting management to discrepancies.
- Balances and reconciles computerized and manual reports at the end of each shift in order to present accurate and organized daily business records to the Accounting Department.
- Maintains a clean and attractive restaurant by assisting with vacuuming, sweeping, general cleaning and sidework duties.
- Checks the proper set-up of tables and seating prior to opening.
- Immediately reports in writing any maintenance or housekeeping discrepancies to management.
- Exhibits a professional appearance and maintains a friendly, cheerful and courteous demeanor at all times.
- All other duties as assigned, requested or deemed necessary by management.
Benefits
- Supplemental Pay:Tips
- Paid sick time and paid leave
- Eligible to participate in the Company’s 401(k) program with up to 4% employer match, meeting safe harbor requirements and no vesting period
- Calm Health Application Subscription
- Employee assistance program
- Eligible to purchase Pet Insurance
- Great discounts on Hotels, Restaurants, and much, more
- Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
