Host

AHC Hospitality•Grand Rapids, MI

8h•Onsite

About The Position

AHC Hospitality represents a diverse array of hotels, restaurants, and resorts, providing exceptional experiences for guests. This role is a full-time position requiring weekend availability and offers full benefits including medical, dental, vision, 401K, paid vacation, discounted parking, free employee meals, and hotel/restaurant discounts. The Host is responsible for the daily operations of the restaurant, including welcoming guests, answering telephones, taking to-go orders, and adhering to AHC guest service standards. The role emphasizes creating a teamwork environment and delivering quality service.

Requirements

Must have some restaurant experience.
High school diploma or equivalent; related experience and/or training.
Understands all facets of job responsibilities and displays the skills necessary to complete tasks.
Complete daily cleaning duties and side work tasks, takes pride in their work.
Reports to work on time and rarely misses scheduled shifts. Correctly follow the department attendance policy.
Participates in department meetings and communicates freely expressing ideas, opinions or views. Communicates with management and other staff members.
Displays a positive courteous and polite attitude, works well with others.
Takes pride in their appearance and reports to work in complete uniform, wearing the proper shoes and socks professionally dressed and neatly groomed.
Follow our hotel green policies.
Following AHC and Health Department Specs.

Nice To Haves

TiPS Certification preferred.

Responsibilities

Welcome all guests to the restaurant, introduce the guest to the menu and the specials.
Maintain daily set up and/or breakdown of the restaurant by following daily checklists.
Know each menu item and its ingredients. Know what happy hour and other specials are.
Be aware of events in the area. Be able to give suggestions to our guests.
Follow and Maintain Health Department Specs. Fill out daily temp logs, rotate product first in, first out and record/dispose of expired product on the waste log.
Strives to exceed guest satisfaction and looks for ways to provide the best possible service.
Displays a sense of urgency and the ability to resolve guest concerns or department issues on their own.
Utilize time well and is productive throughout the entire shift while meeting department standards.
Looks for ways to save money by reducing waste and controlling expenses. Also tries to generate more revenues by offering ideas and suggestive selling to the guest whenever possible.
Keeps work area neat and clean. Can be found picking up trash in public and back of the house areas of the Hotel. Knows where to recycle items for the department and consistently places them in the appropriate bins and recycling stations.
Follow the AHC safety standards of our hotel.
Associate to attend TIPS training and properly card guests who appear under 40 years of age. Be comfortable to pour wine, beer or make a mixed drink when a bartender is not present.
Answering the telephone, taking to go orders.
Use the Open Table reservation system.
Actively taking care of each guest according to AHC guest service standards and department standards.
Monitoring food waste.
Maintain restaurant cleanliness and overall deep cleaning.
Communicating with your management or team members.
Actively work in the restaurants designated area: counter service, running food, and tables service.
Any other additional responsibilities that may be asked by General Manager or Food and Beverage Manager.