Host Transit Driver - Dollywood Theme Park - Full Time Seasonal

The Dollywood Company•Pigeon Forge, TN

1d•Onsite

About The Position

At Dollywood Parks & Resorts, we create memories worth repeating! We are seeking a Host Transit Driver who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together while caring deeply about our brand. We want to work alongside someone who acts as an extension of our mission, values, and culture. The ideal Host Transit Driver will be equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator. The Host Transit Driver is responsible for all aspects of the host shuttle operation, to include safety, friendliness, cleanliness and line speed within assigned areas. Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.

Requirements

Must be at least 18 years of age
High school diploma or equivalent
Ability to safely operate company vehicles according to company policy.
Must have valid driver’s license, proof of auto liability insurance and acceptable motor vehicle driving record
May be required to provide a copy of personal driving record from home state
Must have less than three (3) traffic violations on record in the last three (3) years
Must not have a DUI conviction in the past 15 years on record
Applicants for positions that involve driving Guests or Hosts must pass a post-offer physical that complies with DOT requirements
Offers of employment are contingent upon satisfactory completion of background screening which includes criminal history and motor vehicle record check
Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
Must be self-motivated and disciplined
Must be able to prioritize and complete work assignments on a timely basis
Must maintain strict confidentiality and judgment regarding privileged information
Must have professional appearance with good personal hygiene
Must be productive in a fast-paced environment
Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
Must be able to communicate effectively with Guests and Hosts using approved communication methods
Able to collaborate with cross-functional teams to plan, execute, and deliver projects ahead of schedule, fostering open communication and mutual support to achieve shared goals
Able to comprehend instructions and retain information
Able to perform duties consistent with creating a safe and secure environment for hosts and guests
Able to be flexible to handle frequent changes in priorities
Must reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in work
Must promote and support a “team” work environment by cooperating and helping co-workers.
Able to add, subtract, multiply and divide with accuracy
Ability to move about and react quickly in emergency situations
Ability to tolerate stress due to job responsibilities and serious consequences of making an error
Able to operate a fire extinguisher
Able to tolerate detergents and chemicals

Responsibilities

Greets guests and initiate friendly interaction. Provide guest excellence, which exceeds expectations, answers questions, and provides park information
Effectively uses empowerment to ensure Dollywood’s 100% Satisfaction Guarantee policy is implemented
Effectively performs in the role of Host Transit Driver to include (but not limited to): Transports Hosts via Shuttle/Van conveyances in a safe and efficient manner
Visually observes surroundings and other conveyances for potential safety hazards
Visually observes Host actions during operation to prevent safety hazards
Cleans and organizes conveyance daily to present professional appearance
Communicates calmly, clearly, and positively with Hosts aboard the conveyance
Communicates safety rules and scripted festival/general park information in a manner consistent with the values and mission of The Dollywood Company
Maintains a sense of urgency to reduce Host wait times
Completes daily written reports and turn in any necessary paperwork to Transit PIC
Operates vehicles/work each position in all weather conditions
Maintains a sense of urgency toward area of operation to reduce Guest wait time
Uses time productively to include sweeping, clearing cobwebs, straightening cones, and other similar items
Assists with other areas in parking as needed/requested by Management
Wears and maintains a themed costume issued by Dollywood
Performs special projects as directed by Management
Attends all required Training Classes and Meetings
Complies with safety and security directives, policies and procedures to ensure Hosts/Guests safety at all times
Reacts calmly and quickly in stressful/emergency situations. Physically assist Guests throughout the area as required
Visually observes guest actions during operation to prevent safety hazards
Initiates friendly interaction with guests
Works varying hours and at different areas when needed
Maintains confidentiality at all times
Follows all safety standards to include reporting any violation of standards