Denny's Host / To Go Specialist

RREMC Restaurants, LLC • The Villages, FL

44d • Onsite

About The Position

The Host / To Go Specialist is responsible for providing excellent customer service to guests, managing the front of the house operations, and accurately preparing and expediting to-go orders. This role involves greeting customers, seating them, taking orders, handling payments, and ensuring overall guest satisfaction. Additionally, the specialist will assist with back-of-house duties related to to-go orders and expediting dine-in orders to improve speed of service.

Requirements

• Superior Customer Service Skills
• Superior Communication Skills
• Must be able to read and write in the English command
• Must have good mathematical skills
• Must have the dexterity to manage a cash box
• Must be a multi-tasker to manage numerous tasks simultaneously
• Must be organized and detailed

Responsibilities

• Suggesting new menu items from limited time offerings.
• Cleaning, completing side work, and organizing supplies.
• Proactively assisting other team members.
• Providing total guest satisfaction.
• Greeting and welcoming customers immediately upon arrival and verifying the number in their party.
• Determining special needs, such as high-chairs or special menus.
• Seating customers at appropriate tables/booths and introducing the feature of the day.
• Keeping the hostess area stocked and clean, including to-go items and bakery products.
• Handling incoming telephone calls immediately and taking to-go orders.
• Maintaining a proper supply of clean menus.
• Periodically supplying customers with initial beverage suggestions and providing beverage orders and refills.
• Resolving complaints and notifying the manager of any received complaints.
• Collecting payment from customers immediately, in accordance with established cash handling procedures.
• Inquiring about food/service satisfaction and handling customer complaints/suggestions appropriately.
• Bussing and cleaning guest tables in the dining room.
• Delivering trays of dirty dishware to the dish-room and stocking the service area with clean dishware.
• Packaging To-Go orders ensuring 100% accuracy with food, beverages, and accompaniments.
• Completing the sign-off process on all To-Go receipts.
• Expediting Dine-In orders ensuring 100% accuracy and proper positioning of food on service trays.
• Preparing drinks for the waitstaff to help improve Speed of Service and table turns.
• Performing other work-related duties as assigned.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed