Host / To Go Specialist

Denny's • Locust Grove, GA

48d • $10 - $13 • Onsite

About The Position

This role involves both front-of-house and back-of-house duties, focusing on guest satisfaction and efficient order processing. The Host/To Go Specialist will be responsible for greeting guests, managing seating, handling phone calls and to-go orders, and ensuring accuracy in packaging orders. Additionally, they will assist with expediting dine-in orders, preparing drinks, and maintaining cleanliness and organization.

Requirements

• Superior Customer Service Skills
• Superior Communication Skills
• Must be able to read and write in the English command
• Must have good mathematical skills
• Must have the dexterity to manage a cash box
• Must be a multi-tasker to manage numerous of task simultaneous
• Must be organized and detailed

Responsibilities

• Suggesting new menu items from limited time offerings.
• Cleaning, completing side work, and organizing supplies as needed.
• Proactively assisting other team members without being asked.
• Providing total guest satisfaction.
• Greeting and welcoming all customers immediately upon arrival and verifying the number in their party.
• Determining special needs, e.g., high-chairs, special menus.
• Seating customers at tables/booths appropriate for their needs and those of the restaurant and introducing feature of the day.
• Keeping hostess area stocked and clean, e.g., to-go items and bakery products.
• Handling incoming telephone calls immediately and taking to go orders as appropriate.
• Maintaining proper supply of clean menus.
• Periodically supplying customers with initial beverage suggestions and providing beverage order and refills.
• Resolving complaints as he/she becomes aware of them, notifying the manager of any complaints received.
• Collecting payment from customers immediately, in accordance with established cash handling procedures, inquiring about food/service satisfaction and handling customer complaints/suggestions appropriately.
• Bussing and cleaning guest tables in the dining room.
• Delivering trays of dirty dishware to dish-room and stocking service area with clean dishware.
• Packaging To-Go orders ensuring 100% accuracy with food, beverages, and accompaniments.
• Completing the sign off process on all To-Go receipts.
• Expediting Dine-In orders ensuring 100% accuracy and proper positioning of food on the service trays.
• Preparing drinks for the waitstaff to help improve Speed of Service and table turns.
• Performing other work-related duties as assigned.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed