Host + Service Coordinator

Myers + Chang•Boston, MA

19d•Onsite

About The Position

Myers + Chang is seeking an enthusiastic and experienced individual to fill a dual-role position as Host and Hospitality Supervisor. This role is crucial for maintaining the restaurant's welcoming atmosphere and ensuring smooth Front-of-House operations, particularly during nightly closing. As the Host, you will be the first point of contact for guests, setting the tone for their experience. As a Hospitality Supervisor, you will support the team, manage closing procedures, and uphold guest relations standards. This position offers professional development in leadership, operational management, and the hospitality industry, requiring strong communication, leadership, attention to detail, and shift management skills.

Requirements

Minimum of 1 year of experience in a high-volume restaurant.
Experience in a host or lead/key-holder role strongly preferred.
Hospitality driven with a commitment to providing exceptional guest experiences.
Genuine interest in guest relations.
Proven ability to take initiative, manage responsibility, and lead by example.
Excellent attendance, reliability, communication, attention to detail, and interpersonal skills.
Effective time management and delegation skills.
Knowledgeable of ingredients and restaurant systems (including health and safety guidelines).
Able to maintain the restaurant's strict allergen protocols.
Availability required on Saturdays and Sundays and for evening shifts.
Must have open scheduling availability, including nights and weekends.
Desire to commit to a supervisory track.
Minimum commitment of at least 6 months.
Ability to stand for long periods, walk, push, pull, reach, and lift <25 lbs.

Nice To Haves

Experience in a lead/key-holder role

Responsibilities

Provide exceptional hospitality and lead the restaurant entrance to ensure a prompt, friendly greeting and farewell to each guest.
Answer and manage incoming calls to assist guests with any orders, inquiries, reservations, or concerns.
Maintain real-time updates in the online reservation system (Resy), managing tables, turnovers, and notifying servers of new guests.
Actively track and cultivate guest relations, noting special occasions, preferences, and feedback to build a loyal customer base.
Oversee the waitlist during peak times, seating guests based on reservations, volume, availability, and party needs.
Be knowledgeable about food and beverage offerings to make informed recommendations and answer questions.
Organize and pass off all take-out and delivery orders, including Doordash.
Maintain a clean and organized host stand and surrounding guest areas.
Close 3 shifts per week, overseeing all nightly FOH closing procedures, including cash-out and end-of-day reports.
Serve as the shift leader on duty, providing support and direction to the FOH team to ensure service standards are met.
Manage service flow and resolve minor guest or operational issues professionally, escalating to the General Manager as necessary.
Assist with the setup and breakdown of the dining room and all service stations.
Participate in FOH training and ongoing coaching, helping to welcome and develop new team members.