Hosts & Server- IHOP

LV Petroleum•Mineral Wells, WV

3d•Onsite

About The Position

LV Petroleum is looking for friendly, dependable, and customer-focused Hosts/Hostesses and Servers to join our onsite dining team. These roles are responsible for creating a welcoming environment, providing excellent guest service, and ensuring customers have a positive dining experience from the moment they arrive until they leave.

Requirements

Friendly and positive attitude with a passion for customer service.
Strong communication and interpersonal skills.
Ability to work in a fast-paced environment.
Dependable, punctual, and team-oriented.
Ability to remain professional and courteous when handling customer concerns.
Previous restaurant or customer service experience is a plus, but not required.
Previous experience in a food service or customer service role preferred.
Strong communication and interpersonal skills.
Ability to work under pressure in a fast-paced environment.
Must possess a positive attitude and demonstrate professionalism at all times.
Availability to work flexible hours, including evenings, weekends, and holidays.
Ability to stand and walk for extended periods.
Must be able to lift up to 25 pounds.

Nice To Haves

Food safety certification is a plus, but training will be provided.
A genuine passion for hospitality and providing excellent customer service is essential.

Responsibilities

Greet guests promptly and warmly upon arrival.
Manage the seating of guests and maintain an organized flow throughout the dining area.
Provide menus and communicate daily specials, promotions, and other information.
Answer guest questions and assist with requests in a friendly and professional manner.
Maintain clean and organized entry, waiting, and dining areas.
Assist servers and other team members as needed during busy periods.
Greet guests and provide friendly, attentive service throughout their visit.
Take customer orders accurately and communicate them clearly to the kitchen.
Provide information about menu items, specials, and promotions.
Deliver food and beverages promptly and ensure orders are accurate.
Check on guests throughout their meal and promptly address questions or concerns.
Process customer payments accurately, including cash and credit cards.
Clear and reset tables and maintain a clean, organized dining area.
Restock utensils, napkins, condiments, and other supplies as needed.
Work closely with kitchen staff, servers, hosts, and management to provide efficient service.
Assist teammates during busy periods and contribute to a positive work environment.
Follow all food safety, sanitation, and company standards.
Maintain a clean, safe, and welcoming restaurant for every guest.