Host/Server Assistant

Holt Renfrew•Vancouver, BC

8d•Onsite

About The Position

Holt Renfrew offers an inspiring, fashion-driven environment with opportunities to learn and grow. From incredible partnerships with iconic luxury brands, to commitments to corporate social responsibility, employees will be inspired every day. The Café Host takes reservations and escorts clients to their tables. The Server Assistant sets tables with cutlery, crockery, linens, and glassware, ensures all items are perfectly clean, refills condiment holders and supplies, assists Servers in delivering orders, refills water and bread, removes dishes after courses, brings used dishes to the cleaning station, and changes linens as required.

Requirements

High school diploma
2-3 years previous hosting experience in a restaurant environment (for Café Host)
2-3 years previous experience in similar capacity (for Server Assistant)

Responsibilities

Greet clients graciously on phone or in person
Escort clients to waiting area if table not immediately available
Seat clients at appropriate tables and supply them with menus
Advise on daily specials if appropriate
Receive coats and or purchases for coat check
Introduce clients to their server
Manage table assignments based on seating guidelines
Observe standard table turnover times
Ensure tables are bussed and re-set for all clients- partnering with servers
Ensure that café front desk is supplied appropriately
Partner with service team to deliver the nine steps of “Serving the Holt Renfrew Way”
Sets table with cutlery, crockery, linens and glassware as per Holt Renfrew standards
Ensures all items are perfectly clean
Refills all condiment holders and supplies
Assists Servers in delivering orders as needed
Refills water, bread etc as required
Removes dishes after courses
Brings used dishes, cutlery and serving plates to the cleaning station
Changes linens as required