Host/Porter

Stone Creek Resorts•Invermere, BC

33d•Onsite

About The Position

Host and Porter is responsible for both welcoming guests and providing essential physical support within a hospitality or event setting. This dual role ensures a seamless guest experience from the moment they arrive to when they are seated, checked-in, or helped with their luggage.

Requirements

Prior experience in a customer-facing role (e.g., hospitality, retail, or events).
Physical strength and stamina to assist with carrying and moving heavy items.
Ability to work flexible hours, including evenings, weekends, and holidays if needed.
A professional and approachable attitude.
Should be eligible to work in Canada full-time.
Able to work in a fast-paced environment,
Customer Service Skills: Ability to communicate effectively and maintain a friendly demeanor while interacting with guests.
Physical Stamina: Ability to lift and move heavy items (e.g., luggage, furniture) and be on your feet for extended periods.
Strong Organizational Skills: Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.
Attention to Detail: Careful and thorough approach to managing guest needs and maintaining the venue.
Problem-Solving Skills: Able to resolve minor guest complaints or concerns efficiently.
Time Management: Efficiently managing time to balance hosting duties and porter responsibilities.
Teamwork: Ability to collaborate with both front-of-house (guest-facing) and back-of-house (staff) teams.

Nice To Haves

Diploma or degree in hospitality is an asset.
Hospitality experience is an asset.

Responsibilities

Greeting and Welcoming Guests: Greet guests warmly upon arrival and provide a friendly first impression of the venue.
Seating and Escorting Guests: Guide guests to their designated seating area or room in a timely and polite manner.
Managing Reservations and Waitlists: Take and manage reservations, handle guest inquiries, and maintain an organized waitlist when necessary.
Answering Guest Inquiries: Provide accurate information regarding the venue, menu (if applicable), services, events, and general inquiries.
Coordinating with Staff: Work closely with waitstaff, kitchen, or event staff to ensure smooth seating arrangements and customer service.
Handling Customer Complaints: Address and resolve minor guest complaints promptly or escalate issues to higher management when necessary.
Maintaining Cleanliness: Ensure the front lobby or reception area is neat and welcoming for guests.
Transporting Items: Handle the transportation of supplies or items around the venue, including chairs, tables, or equipment for events.
Room Setup (if applicable): Assist with the setup of rooms or event spaces, ensuring everything is in place before guests arrive.
Maintaining Guest Comfort: Provide support for guests as needed, including offering directions or helping with special requests.
Assisting with Event Logistics: Help set up and break down event spaces by moving items and ensuring the venue is prepared before and after events.
Stock and Supply Management: Ensure adequate stock of items (such as towels, linens, or event materials) and replenish when needed.