FOH - Host Person

Saho Hospitality Group • Westport, CT

2d

About The Position

The Host Person welcomes, greets, and seats guests, ensuring their needs are met while they wait. The role promotes teamwork and quality service through daily communication and coordination with coworkers and managers. Duties may include answering phones, providing information, arranging bookings, clearing and resetting tables, assisting with opening tasks, handling guest complaints and special requests, and supporting the coat check area when assigned. The Host Person follows opening and closing procedures and service standards, maintains a professional demeanor, assists staff with service tasks such as food delivery, and answers guest- and reservation-related questions. Other duties may be assigned by restaurant management.

Requirements

• Ability to work as part of a team.
• Personal cleanliness.
• Ability to communicate and understand directions in English for workplace safety.
• Ability to understand, respond to, and engage with coworkers, managers, and guests in English.
• Time-management skills and ability to work under pressure in a high-volume environment.
• Active listening and learning skills.
• Reading and speaking comprehension skills.
• Discipline to follow established standards.
• Ability to lift up to 25 pounds.

Nice To Haves

• Basic food-handling, preparation, and cleaning skills.

Responsibilities

• Greet guests promptly and courteously, and seat them according to management's assigned seating plan.
• Communicate and coordinate daily with coworkers and managers to promote teamwork and quality service.
• Answer phones, provide requested information, and arrange bookings.
• Clear and reset tables and assist with opening tasks when asked.
• Handle guest complaints and special requests when asked.
• Receive and organize guests' coats, umbrellas, briefcases, or bags in the coat check area when assigned, and return items using numbered tickets.
• Follow opening and closing procedures.
• Maintain a professional demeanor with all staff.
• Assist staff with service tasks, including food delivery, to meet guest needs.
• Answer guest and reservation-related questions for staff and guests.
• Follow service steps in the service and training manual and help communicate them to staff.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k)
• Paid time off
• Discounts at the company's restaurants and on its products

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed