FOH - Host Person

Saho Hospitality Group•New York, NY

1d•Onsite

About The Position

The Host Person is responsible for welcoming, greeting, and seating guests, ensuring their needs are met while they wait. This role involves promoting teamwork and quality service through daily communication and coordination with co-workers and managers. The host will also answer phones, provide information, arrange bookings, and may assist with table resetting, opening tasks, handling guest complaints, and special requests. If assigned to coat check, they will receive and issue guest items. The role also includes assisting staff with service steps, being accessible to staff and guests for questions, and following service steps based on the training manual.

Requirements

Ability to work as part of a team.
Personal cleanliness.
Ability to communicate and understand direction in English to ensure safety in the workplace.
Ability to understand, respond, and engage with co-workers, managers, and guests in English.
Time management and ability to work under pressure to manage high volume of production.
Active listening and learning skills.
Reading and speaking comprehension skills.
Discipline to follow set standards.
Ability to lift up to 25lbs.

Nice To Haves

Very basic food handling, preparation, and cleaning skills are welcomed.

Responsibilities

Greet guests in a prompt and courteous manner with a smile.
Seat guests ensuring a seat assignment done by management is followed.
Promote teamwork and quality service through daily communication and coordination with other co-workers and managers.
Answer phones and provide guests with requested information and arrange bookings.
Routinely clear and reset tables and assist with opening tasks such as making sure flower arrangements on tables are clean, door glass has no fingerprints and there are no pieces of trash or paper on the floors.
Handle guest complaints and special requests.
Receive coats, umbrellas, briefcases, or bags from guests, keep organization in the coat closet, issue items to guests based on ticket with a number (if assigned to coat check).
Assist with other duties as assigned by restaurant management.
Follow opening and closing procedures.
Maintain professional demeanor with all staff.
Assist staff with any aspect of service steps to satisfy the guests such as food delivery.
Be accessible to all staff and guests to answer any guest and reservation related questions.
Follow service steps based on our service and training manual and assist in communicating same to all staff who serve our guests.