Host or Hostess

Century Golf Partners Management•West Linn, OR

5d•Onsite

About The Position

The Club food and beverage service staff is directly responsible for member and guest satisfaction in all food and beverage operations including dining, banquets and bar service. Their purpose is to provide friendly, knowledgeable and efficient service to the members and guests in accordance with standard operating procedures, mission statement and core values. Seek opportunities to create memories by anticipating needs, exceeding expectations and building relationships.

Requirements

Current High school enrollment, diploma or equivalent
Knowledge of customer service
Knowledge of casual, fine dining and banquet food and beverage service
Knowledge of computers (Microsoft Word and Excel)
Point of sale system experience a plus
Must be able to convey information and ideas clearly, both in person and over the phone
Must work well in stressful, high pressure situations
Must maintain composure and objectivity under pressure
Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary
Must be effective at listening to, understanding, and clarifying the concerns and issues raised by guests
Must be able to read, speak and write in English

Responsibilities

Employee leads by example, consistently conveying a positive attitude, passion and pride in your work
Approach all encounters with guests and fellow employees in a gracious, attentive, courteous and service-oriented manner
Conduct all business for the Club as an ambassador – with integrity and in a professional manner at all times
Respect all stakeholders’ privacy, perspective, priorities, time and resources
Keep fiscal responsibility and guest satisfaction in mind when making all decisions
Take part in keeping the Club clean and litter free. Cleanliness is everyone’s responsibility, take ownership in the Club
Maintain regular attendance in compliance with Club standards, as required by scheduling which will vary according to the needs of the Club. Maintain open schedule availability on nights, weekends and holidays.
Maintain high standards of personal appearance and grooming, which include wearing proper attire and name tag when working
Comply at all times with Club standards and regulations to encourage safe and efficient Club operations
Maintain a warm and friendly demeanor at all times
Greet all guests warmly – locate their reservation if applicable – make note of special preferences – seat accordingly
Ensure that all guests are wished a fond farewell upon their departure – no one should leave the dining areas without being offered a sincere ‘thank you’ and wishing them a good day (morning, afternoon or evening)
Ensure menus are immaculate, accurate and kept orderly – be proactive in coordinating printing with Asst. F & B Manager as needed
Rotate guest seating per Club procedures
Build relationships with guests and staff
Perform duties of all food and beverage service staff in high traffic periods as needed
Maintain and ensure immaculate facilities for guests - Monitor and maintain the cleanliness and orderliness of the front of house and back of house areas using a ‘clean as you go’ philosophy
Read server board and daily hot sheet at the beginning of every shift to learn of daily additions to the menu, current events, and golf count.
Inform management of all guest complaints and suggestions promptly
Follow all food and beverage service standards and Club policies
Performs other duties as required by your manager
Attend meetings as required by management
Perform other duties as required