Centro Host / Hostess - Metropolitan at the 9 Hotel

Geisha Hospitality Group • Cleveland, OH

8d • Onsite

About The Position

Greets and seats customers in a fashion that contributes to the smooth, efficient operation of the lounge and keeps the area around the front entrance and hostess station as clean and orderly by performing the following duties. Other duties may be assigned.

Requirements

• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret graphs.
• Ability to apply common sense understanding to conduct written or oral instructions.
• Ability to handle challenges involving concrete variables in standardized situations.
• Capability of learning or knowing how to use internet software programs that pertain to role.
• High school diploma or general education degree (GED); and one-year related experience and/or training; or equivalent combination of education and experience.
• Time management skills
• Ethical conduct
• Reliability
• Team oriented
• Customer service skills

Responsibilities

• Accepts arriving guests as they enter with a cordial greeting and using guest’s name whenever possible.
• Escorts to assigned areas and solicits rapport to accommodate special needs and/or requests.
• Notifies servers of new seats in their section to ensure the customers receive immediate and proper attention.
• Maintains a highly visible appearance during entire shift by remaining at the hostess stand.
• Works as coat-check attendant if directed.
• Maintains a clean hostess stand by assisting with vacuuming, sweeping, general cleaning, and side work duties.
• Checks the proper set-up of tables and seating prior to opening.
• Reports in writing any maintenance or housekeeping discrepancies to management immediately.
• Always exhibits a professional appearance and maintains a friendly, cheerful, and courteous demeanor.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED