Host / Hostess

Kinseth Hospitality•Bozeman, MT

16d•Onsite

About The Position

Coordinates activities of dining room personnel to provide fast and courteous service to guests. Schedules dining reservations and arranges parties or special services for diners. Greets guests, escorts them to tables, suggestively sells restaurant products and provides menus and beverages in a warm, friendly manner. Maintains established standards with regard to: table setting, organization of host station and cleanliness of restaurant, servers' station, plateware, flatware and table service. Assigns tables to wait staff of dining room to ensure prompt and courteous service to patrons. Tracks availability of tables, may assist in bussing and re-setting tables to speed up service provided to guests. Stocks and cleans host station. Prepares and serves beverages and expedites food orders. Collects payment from customers (depending on business unit). Totals receipts, at end of shift, to verify sales and clears cash register (depending on business unit). Adjusts complaints of patrons (depending on business unit). Responsible for following all KHC policies and procedures as set forth in the KHC handbook and property specific guidelines/standards. These policies include dress code, safety and performance standards. Employees must also maintain a professional image and report to work as scheduled.

Requirements

Ability to read and interpret documents such as safety rules, operation/maintenance instructions and procedure manuals.
Ability to write routine reports and correspondence.
Ability to respond to complaints or inquiries from groups of managers, customers or employees in person, via telephone or in writing.
Ability to communicate effectively before groups of customers or employees in person, via telephone or in writing.
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, volume, basic weight and decimals.
Ability to count, add, multiply and calculate change using American units of money.
Ability to accurately handle cash, credit cards and checks.
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
Ability to deal with problems involving variables in standardized situations.

Nice To Haves

No specific knowledge, education or training required to accomplish the essential functions of this job.

Responsibilities

Schedules dining reservations and arranges parties or special services for diners.
Greets guests, escorts them to tables, suggestively sells restaurant products and provides menus and beverages in a warm, friendly manner.
Maintains established standards with regard to: table setting, organization of host station and cleanliness of restaurant, servers' station, plateware, flatware and table service.
Assigns tables to wait staff of dining room to ensure prompt and courteous service to patrons.
Tracks availability of tables, may assist in bussing and re-setting tables to speed up service provided to guests.
Stocks and cleans host station.
Prepares and serves beverages and expedites food orders.
Collects payment from customers (depending on business unit).
Totals receipts, at end of shift, to verify sales and clears cash register (depending on business unit).
Adjusts complaints of patrons (depending on business unit).
Responsible for following all KHC policies and procedures as set forth in the KHC handbook and property specific guidelines/standards.
Employees must also maintain a professional image and report to work as scheduled.
Must be able to handle a crisis in a calm, effective manner. This includes upset guests, fire, tornado, armed robbery and assault, bomb threats and accidents.