Enzo Host/Hostess
About The Position
ENZO Host will be responsible for greeting and seating all guests; ensures all guests are welcomed with a warm, friendly, and enthusiastic greeting and seated comfortably to start their dining experience in accordance with ENZO standards. ITL Group is a hospitality company rooted in chef-driven concepts, thoughtful beverage programs, and genuine guest connection. Our restaurants combine culinary excellence with polished, welcoming service to create memorable dining experiences. Founded in the Town at Trilith, ITL Group operates within a creative, community-focused environment adjacent to Trilith Studios. ITL Group is committed to professionalism, accountability, inclusion, and continuous improvement across all operations.
Requirements
- High School Diploma or higher
- Previous hospitality experience preferred, at least one-year host position preferred
- Previous cashier/cash handling experience preferred
- Excellent customer service skills
- Excellent communication skills, both verbal and written
- Ability to use technology e.g. tablets, iPads
- Ability to assist with menu revisions when needed
- Ability to sit or stand for extended periods of time
- Ability to communicate clearly
- Ability to lift 50 lbs. or more
- Corrected vision to normal range
- Make sound judgments quickly
- Work on multiple tasks, making appropriate progress towards deadlines
- Manage differing personalities within the office, the hotel and the community
- Maintain the highest degree of confidentiality
- Ability to work effectively in stressful, high-pressure situations
- Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying, and solving problems as necessary
Responsibilities
- Greeting guests in a friendly and genuine manner, escorting guests to tables, following all proper steps of service
- Creating a service experience for the guest that represents the ENZO standards
- Monitoring guests’ needs and the workflow of the restaurant and seating guests accordingly
- Maintaining and managing Outlet’s reservations in restaurant’s reservation system
- Handling cash and credit transactions; accurately accounting for all receivables including cash, credit cards, and gift cards.
- Conversing with guests in a friendly, hospitable and informative manner
- Using a rotation method and tracking the sitting to ensure seating is fair
- Reporting to work on time and in proper uniform/approved attire
- Working as a team with all team members within the hotel
- Checking greeter station assigned for cleanliness of area
- Ensuring the front of the restaurant is clean, and all objects are dust free
- Checking all tables to ensure they are set up and ready to be seated with guests
- Communicating to servers when sitting at tables
- Assisting servers when necessary and clearing, sanitizing and setting tables as needed.
- Having knowledge of all areas within the hotel
- Communicating to managers the flow of Outlets
- Never soliciting tips
- Attending monthly department meetings and daily stand-ups
- Using POS (point of sale) system Oracle MICROS POS
- Assisting managers and Supervisors with daily duties such as scheduling of stations
- Following the procedures addressed in the training manual
- Performing other duties as management requests to service our guests.
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
