Host/Hostess (Franchise)

COMMONWEALTH LODGING MANAGEMENT LLC • Norfolk, VA

7d • $12 - $12 • Onsite

About The Position

The Position involves high Guest Contact and presents the first point of contact to our guests in the restaurant. Courteously greet and escort guests to tables and assist in seating, ensuring hotel standards of service. Assist in preparing the restaurant for service and maintaining the cleanliness of the room at all times. Take reservations and maintain reservation book. Assist in monitoring the guests needs and all phases of the operation. Work to resolve guest challenges, ensuring guest satisfaction.

Requirements

• Computer skills required.
• Good understanding of the English language.
• Good communication skills both written and verbal.
• Exert physical effort in lifting/transporting at least 25 pounds.
• Push/pull carts and other equipment up to 100 pounds.
• Endure various physical movements throughout the work areas.
• Must be able to stand and exert well-paced mobility for up to 8-hours in length.
• Must be willing and have the ability to work a varied schedule that includes nights, weekends and holidays.

Nice To Haves

• Familiarity with Microsoft Office preferred.
• Experience with food & beverage (POS) Point of Sale System is preferred.
• Previous cash handling experience is preferred.
• Prefer 1-year experience in similar position/customer service working with the general public.

Responsibilities

• Greet and escort guests to tables and assist in seating.
• Prepare the restaurant for service and maintain cleanliness.
• Take reservations and maintain reservation book.
• Monitor guest needs and all phases of the operation.
• Resolve guest challenges to ensure guest satisfaction.
• Provide excellent customer service and maintain a professional demeanor.
• Suggestively sell.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed