Host/Hostess

Resolute Road Hospitality • Missoula, MT

19d • Onsite

About The Position

The Hilton Garden Inn located in Missoula, Montana is looking to add to our hospitality family! The six-story, 146-key hotel is located just outside of downtown Missoula and offers a comprehensive range of amenities including a separate full-service restaurant and 22,000 square feet of meeting space, making it the second largest conference center in the state. If you have a passion for the hospitality industry this position is for you! Come join a wonderful group of people, and a great brand of hotels to start your career!

At Resolute Road Hospitality, we’re redefining third-party hospitality management through collaboration, innovation, and excellence. With a growing national footprint, we offer dynamic opportunities for professionals ready to grow. Guided by our core values - Stronger Together, Social Intelligence, Grit, Integrity, and Better Every Day - we support your success at every turn. Join us on the road ahead and help us create exceptional experiences.

Requirements

• High school diploma or GED required
• Strong interpersonal and customer service skills
• Calm and professional demeanor under pressure
• Attention to detail and ability to manage multiple tasks at once
• Clear and confident verbal communication
• Ability to work collaboratively in a fast paced, team focused environment
• Flexible availability, including evenings, weekends, and holidays
• Consistent attendance and adherence to Resolute Road Hospitality’s standards

Nice To Haves

• Previous experience in customer service or hospitality is preferred but not required
• Familiarity with POS systems or reservation platforms is a plus
• SafeServ Certification
• TIPS or equivalent training

Responsibilities

• Greet every guest with a friendly and professional demeanor
• Seat guests promptly according to table availability and server rotation
• Answer guest inquiries in person and over the phone
• Manage reservations and maintain waitlists
• Provide menus and communicate restaurant specials or features
• Operate point of sale system to process payments when needed
• Maintain communication between kitchen, servers, and guests
• Ensure cleanliness and presentation of dining areas
• Support team members with light food and beverage service or bussing as needed
• Proactively address guest concerns or refer to management when appropriate
• Other duties as assigned

Benefits

• Travel Perks
• Optional Daily Pay
• Health/Life Insurance
• 401k
• Paid Time Off
• Dental/Vision
• Employee Assistance Program
• Referral Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED