102203 - Host / Hostess

VALENCIA GROUP•Lubbock, TX

1d•Onsite

About The Position

The Host/Hostess is responsible for providing a warm and welcoming experience for guests as they enter the restaurant. This role supports the team by managing reservations, seating guests, and ensuring a smooth flow of service, contributing to the overall operations of the hotel's restaurant.

Requirements

Strong verbal and written communication skills
Effective time management and problem-solving skills
Ability to work well with a team and demonstrate attention to detail
Excellent organizational skills and interpersonal abilities
High school diploma or equivalent preferred
Sitting: Occasional
Standing/Walking: Frequent, including standing for long periods
Lifting/Carrying: Up to 25 lbs, such as menus and supplies
Other Physical Requirements: Handling, grasping, and crouching as needed
Interior: Restaurant dining area and entrance

Nice To Haves

Previous experience in a host/hostess or customer service role is preferred
previous experience in a host/hostess or customer service role is a plus

Responsibilities

Greet guests warmly and escort them to their tables.
Manage reservations and seating arrangements.
Maintain cleanliness and organization of the host/hostess stand and entrance area.
Provide excellent customer service and respond to guest inquiries.
Handle guest complaints and resolve issues promptly.
Ensure guest satisfaction by accommodating special requests.
Assist in training new hosts/hostesses as needed.
Support team performance by collaborating with colleagues.
Communicate effectively with the restaurant manager and other staff.
Report any incidents or safety concerns immediately.
Follow all hotel policies and procedures.
Adhere to safety standards and maintain a safe working environment.
Maintain cleanliness and organization in all work areas.
Display courteous behavior with guests and team members.
Report any unsafe conditions immediately.
Ensure restaurant equipment is in proper working condition.
Perform any additional duties as assigned by the supervisor.