Host/Hostess

HEI Hotels and Resorts•Orlando, FL

5d•Onsite

About The Position

The host or hostess is the critical first impression of the restaurant, and therefore is empowered to create memorable guest experiences. This role is part of a passionate team that has fun, works hard, and loves one another. The resort is set on 62 acres and ranks as one of the top five resorts in Orlando, offering guests a tranquil escape with amenities like a spa, pools, lazy rivers, miniature golf, and shuttle transportation to theme parks. The resort has 400 upscale rooms, multiple food and beverage outlets, meeting spaces, and a full-service spa.

Requirements

Ability to comprehend guest requests, memos, reservations, promotional materials, event orders and similar written materials.
Ability to remember, recite and promote the variety of menu items.
Ability to move throughout a crowded room to seat guests with or without reasonable accommodation.
Ability to effectively deal with customer complaints and concerns in a friendly and positive manner. This involves listening to the nature of the concern, demonstrating empathy with the customer, and providing positive and proactive solutions.
Ability to establish and maintain effective working relationships with associates, customers, and patrons.
Effective verbal and written communication skills.
Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Responsibilities

Meet and greet guests as they arrive, offer choice of seating, then escort them to their table and present menu.
Read, maintain, and make daily entries in the logbook to coordinate communication between shifts and management.
Maintain proper set-up of dining room.
Receive records and make any necessary arrangements for reservations and special functions in the restaurant.
Comply with attendance rules and be available to work on a regular basis.
Perform any other job-related duties as assigned.