Host/Hostess

HRI Hospitality • Richmond, VA

9d • Onsite

About The Position

Bring your passion for hospitality to Hilton Richmond Downtown, proudly managed by HRI Hospitality. This role involves greeting guests, managing reservations, and ensuring a smooth flow of service in a fast-paced restaurant environment. The ideal candidate will have excellent customer service skills, a professional appearance, and the ability to multitask effectively.

Requirements

• High school diploma or equivalent preferred.
• Previous restaurant or hospitality experience preferred.
• Customer service experience strongly preferred.
• Excellent customer service and communication skills.
• Ability to multitask and remain calm in a fast-paced environment.
• Strong organizational and guest-flow management abilities.
• Professional appearance and friendly demeanor.
• Basic knowledge of reservation systems and POS platforms preferred.
• Ability to stand and walk for extended periods.

Responsibilities

• Greet guests warmly and create a positive first impression.
• Manage reservations, waitlists, and seating charts to maximize service flow.
• Escort guests to tables and communicate server sections effectively.
• Answer phones, take messages, and provide basic restaurant information.
• Maintain cleanliness and organization of the host stand and entrance area.
• Assist with menus, to-go orders, and guest requests as needed.
• Monitor dining room activity and communicate with servers and management.
• Follow company policies, safety standards, and service procedures.
• Perform additional duties as assigned by management.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED