Host/Hostess

JLC Companies•Sartell, MN

46d•Onsite

About The Position

The Host/Hostess is responsible for creating a welcoming environment for guests, managing the flow of seating, and ensuring guest satisfaction. This role involves greeting guests, managing waitlists, seating guests, and assisting with various restaurant tasks to maintain a smooth dining experience. The position requires excellent communication skills, a well-groomed appearance, and the ability to work efficiently under pressure.

Requirements

Reports to work well-groomed, in clean and proper uniform and at all times practices good personal hygiene.
Must be able to see at a distance (20) feet, at close range (12 inches), distinguish between shapes and utilize peripheral vision to avoid hazards.
Must be able to communicate clearly.
Reaching heights of approximately 6 feet and depths of 2 ½ - 3 feet.
Must have high level of mobility/flexibility in space provided.
Must have time management skills.
Must be able to read, write and perform addition/subtraction calculations.
Must be able to control and utilize fingers to write, slice, chop and operate equipment.
Must be able to fit through openings 30” wide.
Must be able to work irregular hours under heavy pressure/stress during busy times.
Bending, reaching, walking.
Carrying trays of food products weighing about 50 pounds for distances up to 30 feet.
Lifting up to 50 pounds.
Exposure to dish and cleaning chemicals.

Nice To Haves

Sell Bakery – Offer specific suggestions for take-out bakery items.

Responsibilities

Opens the door as guests enter and leave the building.
Uses greeting, seating and waiting list procedures.
Seats guests in a friendly and timely manner in person or on telephone.
Completes wait sheets.
Greets and seats new guests as they arrive and shows them to their seats, making a friendly first impression.
Describes features, soup of the day, etc.
Checks out guests at the register, asking about their meal and service, thanking them, and inviting them to return.
Moves through the dining room regularly and ensures guests have all items needed.
Packages to-go orders efficiently.
Ensures that the cashier area, bakery cases and displays, lobby area, entryway and guest restrooms and dining room stay clean throughout the shift.
Ensures menus are clean.
Processes To-Go orders.
Maintains guests’ needs throughout their dining experience by assisting servers with pre-bussing procedures.
Sweeps floor around tables to assist servers where needed.
Performs side work during shift downtime including rolling silverware, restocking cleaning work stations and bussing tables.
Provides assistance to all servers and bus persons in order to execute service standards.
Ensures 100% guest satisfaction on every visit.
Communicates with Manager on Duty and coworkers regarding product/service deficiencies, equipment, and safety problems.
Keeps General Manager and Manager on Duty informed of problems and/or issues and proposes alternative solutions for consideration.