BOUQUET HOST/ HOSTESS

Wine Road Vintners•Temecula, CA

5d•$0 - $20•Onsite

About The Position

The Bouquet Host/Hostess will present a positive first impression of the restaurant. Greet guests with a smile, respond quickly to requests in a friendly and courteous manner, inform guests of their wait times, monitor the waiting list, show guests to their table and bid farewell as guests depart.

Requirements

Must be 18 years or older.
Ability to obtain and maintain a valid Food Handlers Card is required.
Ability to obtain and maintain a valid Responsible Beverage Service Card is required.
Must be available nights, weekends, and holidays.
Must have excellent communication, multi-tasking and organizational skills.
Must have exceptional grooming standards that are consistent with company guidelines.
Must be able to work in a standing position for long periods of time.
Must be able to lift up to 25 lbs. regularly throughout their shift.
Must be able to work up to 8 hours per shift.

Nice To Haves

Previous hotel or restaurant experience preferred.
Previous exposure to high volume restaurant environment preferred.
Previous OpenTable experience preferred but not required.
Basic computer skills and experience with computer-based reservations systems preferred.
Ability to follow directions well, make quick decisions, and keep organized while under pressure.
Ability to treat all associates in a respectful manner.
Exhibits integrity (honesty and truthfulness).

Responsibilities

Adhere to the hotel’s safety policies to ensure safety and security to associates and guests.
Answer incoming phone calls and provide appropriate service such as booking reservations, advising of hours of operations and handling special requests. Return any phone messages promptly.
Accurately input guest reservations into OpenTable making special note of special requests or any food allergies.
Seat guests in a timely consistent manner, keeping in mind the balance of guest flow in the restaurant and server sections.
When needed, provide accurate wait times to in coming guests. Take guest information and provide accurate estimate of wait time ensuring guest requests are accommodated. Contact the guests in a timely manner when their table is ready.
Communicate with bussers, runners, and food servers any messages or information that is needed to ensure the guests’ satisfaction is exceeded.
Observe tables, keeping track of table statuses, i.e.: seated, bussing needed and finish).
Thank the guests for coming, and invite them to return.
Ability to assist with in-room dining and take-away orders for guests of the hotel.
Assist with opening, closing and side work duties as needed.
Be familiar with Ponte menus.
Keep hosts and clean, organized and presentable to guests at all times.
Perform any other tasks as requested by Management.