Hostess

Stonebridge Hospitality Management•Ocean City, MD

26d•$17 - $19•Onsite

About The Position

We are visionaries in the hospitality industry, fueled by innovation and precision, and guided by our core values of being Dynamic, Deliberate, and Distinct. As a privately owned hotel management company, we are committed to providing experiences and opportunities for our guests to create lifelong memories through travel. Managing a portfolio of over 160 hotels across the United States, we offer extensive growth opportunities for our partners and investors, and exceptional hospitality career opportunities for our team members. The Host/Hostess is responsible for welcoming guests to the dining establishment and escorting them to their seats in a professional and courteous manner. This role includes managing seating arrangements, assisting with reservations, and ensuring guests have a positive dining experience.

Requirements

Prior customer service experience, preferably in a restaurant or hospitality environment.
Ability to manage reservations and seating arrangements efficiently.
Strong communication and interpersonal skills to engage with guests professionally.
Knowledge of restaurant operations, menu offerings, and promotions.
Ability to perform basic arithmetic for tasks such as totaling costs and making change.
Strong organizational skills and attention to detail.
Ability to stand and walk for long periods.

Responsibilities

Greets guests and escorts them to their seats in a courteous manner.
Presents menus and answers guest questions regarding the food and service.
Manages seating arrangements based on restaurant activity and reservations.
Performs opening and closing duties, ensuring the restaurant is ready for service.
Assists food and beverage staff with side-work and setup as needed.
Maintains knowledge of operating hours, menu items, promotions, and specials to assist guests.
Responds to guest inquiries and ensures their needs are met efficiently.
Creates and manages reservations using the property reservation system.
Maintains seating charts and confirms reservations, including large parties and special requests.
Ensures a clean and organized work environment at all times.
May assist with the setup and cleaning of function rooms when necessary.
Attends department meetings and completes assigned projects.