Host/Hostess (Darlin')

Hattenluke•Dallas, TX

4d•Onsite

About The Position

The unique aspect of being a hostess is that you come into direct contact with every guest that walks through the door. The first impression that is made at the front door is often carried throughout the guests’ whole dining experience with us. When our guests enter the restaurant, they want to see an attentive employee versus someone who is just going through the motions. It is important that you make each guest feel welcome and comfortable by projecting a friendly attitude towards each and every one of them. Hospitality is a style of behavior used to make a person feel welcome and comfortable. It is our goal to treat our guests in a way that we ensure their return. Your responsibility continues even after the guest is seated for dinner. It is important that you are quick to recognize any further guest needs. Be ready to show the guest to the restroom and answer any questions they have. The key to making our restaurant flow smoothly is teamwork, and you are a very important part of the team. Be polite and helpful while always staying in control. Know your menu, hours of operation, managers, and staff. Be ready with helpful suggestions. Describe our food as appetizing, our atmosphere as casual, warm and friendly. Welcome and solicit guest response, positive or negative. Occasionally a problem may arise. Please handle these difficult situations in a polite and professional manner. Without making our guests feel uncomfortable, ask them to wait for a moment and say “...let me get (managers name), he/she would like to hear your feedback.” Do not try to handle it yourself or promise the guest anything; let the manager talk to them. It is important that the host stand and the area around it is kept neat and organized at all times. Keep windows clean, menus cleaned, and the floors free of trash. Restroom cleanliness is one of those areas in a restaurant that can get messy or low on supplies in a short amount of time. It is imperative that we check the restrooms every half hour.

Requirements

First impression smile
Attentive
Friendly attitude
Professionalism
Ability to stay in control
Ability to handle difficult situations politely and professionally
Ability to keep the host stand and surrounding area neat and organized
Ability to keep windows, menus, and floors clean

Nice To Haves

Ability to entertain in your own home

Responsibilities

Make each guest feel welcome and comfortable by projecting a friendly attitude.
Recognize any further guest needs after they are seated.
Show guests to the restroom and answer any questions they have.
Be polite and helpful while always staying in control.
Know your menu, hours of operation, managers, and staff.
Be ready with helpful suggestions.
Describe our food as appetizing, our atmosphere as casual, warm and friendly.
Welcome and solicit guest response, positive or negative.
Handle difficult situations in a polite and professional manner by involving a manager.
Keep the host stand and the area around it neat and organized at all times.
Keep windows clean, menus cleaned, and the floors free of trash.
Check restrooms every half hour for cleanliness and supplies.