Host/Hostess

The Rusty Pelican Tampa•Tampa, FL

2d•Onsite

About The Position

With dazzling waterfront views, contemporary American cuisine and glamorous décor, Rusty Pelican is known as the hottest destination for locals, celebrities, and tourists alike. Our fresh, inventive menu and top-notch service provided by our exceptional team members like you, are what make the Rusty Pelican a premiere waterfront dining destination. Our mission at Rusty Pelican, Tampa is to always innovate and consistently deliver a 5-star experience for our teams, guests, and community. We are all about advancement and growth from within, collaboration, teamwork, and creating a positive work environment. We look forward to adding our next valued team member! The Host/Hostess makes guests feel welcome and provides exceptional guest service by greeting guests upon arrival, escorting them to their table, ensuring their dining experience has been excellent, and bidding guests farewell as they leave. They also manage seating charts, respond to guest inquiries and phone calls, and assists fellow team members and other departments wherever necessary to maintain positive working relationships.

Requirements

Excellent communication and interpersonal skills.
A friendly, outgoing personality with a passion for customer service.
Ability to multitask and stay calm under pressure in a busy environment.
Strong organizational skills and attention to detail.
Must be able to work flexible hours, including evenings, weekends, and holidays.

Nice To Haves

Prior experience as a host/hostess or in a customer-facing role is preferred but not required.

Responsibilities

Greet guests with a warm and welcoming attitude.
Manage the seating chart and efficiently seat guests while balancing guest preferences and server sections.
Provide accurate wait times and ensure guests are comfortable during their wait.
Answer phone calls, take reservations, and manage the guest list.
Maintain a clean and organized front-of-house area, including the host stand and entryway.
Communicate effectively with servers, bussers, and managers to ensure a seamless guest experience.
Handle guest inquiries and concerns with professionalism and a positive attitude.
Assist with other tasks as needed, including helping with special events.

Benefits

Paid Sick Time renewed yearly
Accrued Paid Vacation Time
Management Referral Program with up to a $4,000 payout for qualifying management positions
Employee Meals
Employee Assistance Program (EAP) to assist with work life balance
Moral (PRIDE) Program- rewarding employees with a variety of prizes for those who exemplify the company's values.
Numerous opportunities for growth and advancement
Full time employees qualify for comprehensive health plans, employer-paid life insurance, supplemental benefit plans, 401k with annual employer match after 12-month employment
Opportunities to grow your career with a clear path for advancement
Plus, more!