Wetlands Slough - Kalispel Host-Hostess

Kalispel Casino•Cusick, WA

6d•Onsite

About The Position

The Host/Hostess is responsible for creating a welcoming first and lasting impression for guests by providing attentive, courteous, and efficient service. This position coordinates guest seating, supports dining room operations, and works collaboratively with servers, bussers, and leadership to ensure an exceptional guest experience aligned with Kalispel Hospitality standards.

Requirements

High school diploma or General Education Development (GED) equivalent required.
Ability to provide exceptional guest service in a fast-paced environment.
Ability to identify and resolve problems while maintaining professionalism under pressure.
Strong verbal communication and interpersonal skills.
Ability to work effectively as part of a team.
Ability to maintain a positive attitude while managing multiple priorities.
Ability to communicate clearly and professionally with guests and team members.
Ability to obtain and maintain a Tribal Gaming License.
Washington State Food Worker Card required within 14 days of employment.
Hepatitis A vaccination required.
Must be available to work nights, weekends, holidays, and varying schedules based on business needs.

Nice To Haves

Prior host/hostess, cashier, or customer service experience preferred.

Responsibilities

Ensures compliance with Kalispel Tribe of Indians Internal Controls, Northern Quest Resort & Casino policies and procedures, and applicable regulations.
Provides Kalispel Hospitality by delivering attentive, friendly, and personalized service to guests.
Welcomes guests in a warm and professional manner, escorts guests to tables, and provides menus.
Creates a positive guest experience by greeting guests upon arrival and inviting them to return upon departure.
Coordinates guest seating using proper rotation procedures to support efficient dining room operations.
Maintains consistent communication with servers, bussers, and leadership to ensure smooth service and an exceptional guest experience.
Accommodates guest preferences and requests while maintaining a positive and professional attitude.
Educates guests regarding daily specials, menu offerings, and available dining options.
Communicates guest concerns, service issues, and food complaints to the appropriate supervisor.
Answers incoming phone calls in a professional, welcoming, and helpful manner.
Assists bussers and dining room staff as needed to maintain cleanliness and operational efficiency.
Maintains a clean, organized, and well-stocked host area.
Performs duties as a collaborative team member to support successful restaurant operations.
Maintains flexibility and availability to work schedule changes based on business needs.
Maintains a consistent and reliable attendance record.
May participate as a panelist for Internal Review Hearings.
Performs other duties as assigned by management.