Host/Hostess

Lockwood Hotel (Charlestowne Hotels)•Waterville, IA

45d•Onsite

About The Position

The Restaurant Host's key duties are to greet guests warmly, maintain reservations and an organized waitlist, assist with inquiries, and support the front-of-house team as needed. This position will be responsible for ensuring the proper setup of the dining room, promptly greeting and escorting guests, presenting menus, making recommendations, and taking orders if necessary. The role also involves controlling dining room seating to ensure server parity, liaising between staff and guests to exceed expectations, anticipating and addressing guest service needs, and assisting individuals with disabilities. Additionally, the Host/Hostess will thank guests upon departure, answer telephones using appropriate etiquette, accept to-go orders, record dining reservations, and resolve guest issues efficiently and effectively. Maintaining the neatness and cleanliness of stations, assisting other food and beverage staff, and ensuring a neat and professional personal appearance are also key responsibilities, along with complying with quality assurance expectations and standards, and following all company safety and security policies and procedures.

Requirements

Prior food and beverage industry experience preferred.
Prior guest relations training.
Strong written and verbal communication skills.
Positive, upbeat attitude and personality.
Punctuality and reliable attendance.
Strong interpersonal skills and the ability to work well with co-workers and the public.
Ability to read, write, speak and understand the English language in order to communicate with guests and other team members.
Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with a minimum of supervision.
Must be willing to work flexible hours such as mornings, nights, weekends and holidays.

Responsibilities

Ensure the proper setup of dining room.
Promptly greet guests and patrons personally as they enter the establishment.
Escort guests and patrons to their table.
Present menus, make recommendations and take orders if necessary.
Ensure dining room seating is controlled and that there is server parity in number of tables.
Liaise between staff and guests to ensure guest needs, as well as expectations are exceeded.
Anticipate and address guests’ service needs.
Assist individuals with disabilities.
Thank guests with genuine appreciation upon departure.
Answer telephones using appropriate etiquette.
Accept to-go orders over the telephone.
Receive and record dining reservations on the telephone.
Efficiently and effectively resolve any issues to the guest's satisfaction.
Ensure neatness and cleanliness of stations.
Assist other food and beverage staff when necessary.
Ensure personal appearance is neat and professional.
Comply with quality assurance expectations and standards.
Follow all company safety and security policies and procedures.
Bus tables and assist with processing dirty dishes if necessary.
Clean all front of the house areas including windows, light fixtures and entrance as assigned.
Fill water bottles, cut fruit, roll silverware, and complete other service-related tasks as assigned.