Host/Hostess

Dufry Careers•Baltimore, MD

20h•Onsite

About The Position

The Host/Hostess is responsible for greeting guests and seating them at an appropriate table before they are introduced to their server. This role involves a variety of other tasks within a restaurant establishment, which may include ringing up orders, refilling beverages, setting tables, and cleaning eating/serving areas. The Host/Hostess maintains consistent attention to the restaurant entrance, welcomes guests, records reservations or seating times, and maintains seating charts. They are also responsible for the proper setup and maintenance of dining room areas, assisting with silverware stock, advising guests on menus and beverages, overseeing food and beverage delivery, and liaising between kitchen and floor staff. Additional duties may include performing tasks of a cashier or bus person, handling cash, refilling beverages, removing service items, and assisting with other team efforts such as rolling silverware, expediting food orders, washing dishes, and preparing food for to-go areas. This is a non-exempt position and typically reports to the Store Manager.

Requirements

Excellent organization skills
Ability to read and interpret restaurant’s seating chart
Demonstrates the ability to interact with the public and coworkers in a friendly, enthusiastic and outgoing manner
Ability to bend, twist, and stand to perform normal job functions
Requires the ability to speak, read and comprehend instructions, short correspondence and policy documents, as well as converse comfortably with customers

Nice To Haves

Customer service and cash handling experience preferred

Responsibilities

Maintains consistent attention to the entrance of the restaurant and welcomes all guests with a smile and appropriate greeting following HMSHost customer service standards
Records customer reservations or seating times in a consistent manner providing the highest quality of service to the customer at all times
Maintains and updates restaurant seating charts
Proper set up and maintenance of the Dining Room areas before serving
Assists with maintaining sufficient stock of roll up silverware for the incoming shift
Seats guests and advises them on menus and beverage choices based on required in-depth knowledge
Oversees the delivery and servicing of food and beverages
Liaises between kitchen staff and floor staff to ensure the guests’ experience meets concept/company standards
Performs the tasks of the cashier and/or bus person as required including cashing out guests checks to speed up service
Understands and follows HMSHost cash handling policies and procedures and maintain proper security of cash at all times
Patrols assigned station, refilling water and coffee, removing service items and condiments per establishment procedures
Performs other duties in a team effort during downtime which may include rolling silverware, expediting food orders, washing dishes, preparing food for the To-go areas and properly cleaning and filling table condiments (salt & pepper, sugar, napkins, ketchup and mustard bottles)