Field's at the Wilderness Host/Hostess

Wilderness Resort•Wisconsin Dells, WI

4d•Onsite

About The Position

The Wilderness Resort in Wisconsin Dells, Wisconsin, is seeking hardworking, dependable, enthusiastic, and customer service-driven individuals to join their fast-paced team as a Host/Hostess. This role is responsible for greeting all guests with a warm welcome and a smile, ensuring a positive first and last impression. The position offers access to great benefits, amenity usage, and more. It is a part- or full-time position requiring night and weekend availability.

Requirements

Hardworking
Dependable
Enthusiastic
Customer service driven
Night and weekend availability

Responsibilities

Ensure all menus are clean, spot-free, and complete.
Maintain clean and inviting entry doors, free of debris.
Check with phone reservationists or answering machine messages for all reservations.
Coordinate with management regarding large or private parties.
Liaise with the kitchen to ascertain their status, including any delays or shortages.
Plan seating charts and organize reservations for effective host stand operations.
Greet guests, escort them to their tables, and present menus.
Inform servers when guests have been seated.
Maintain server counts for fair distribution of guests.
Communicate with servers and the kitchen to manage waitlists and maintain service quality.
Oversee the cleanliness of the dining room, entryway, bathrooms, and menus throughout operations.
Maintain a clean, well-stocked, and presentable work environment.
Bid farewell to guests, thanking them and inquiring about their experience.
Address any guest issues promptly by involving management.
Perform other duties as assigned by management.