Field's at the Wilderness Host/Hostess

Wilderness ResortWisconsin Dells, WI
Onsite

About The Position

The Wilderness Resort in Wisconsin Dells, Wisconsin, is seeking hardworking, dependable, enthusiastic, and customer service-driven individuals to join their fast-paced team as a Host/Hostess. This role is responsible for greeting all guests with a warm welcome and a smile, ensuring a positive first and last impression. The position offers access to great benefits, amenity usage, and more. It is a part- or full-time position requiring night and weekend availability.

Requirements

  • Hardworking
  • Dependable
  • Enthusiastic
  • Customer service driven
  • Night and weekend availability

Responsibilities

  • Ensure all menus are clean, spot-free, and complete.
  • Maintain clean and inviting entry doors, free of debris.
  • Check with phone reservationists or answering machine messages for all reservations.
  • Coordinate with management regarding large or private parties.
  • Liaise with the kitchen to ascertain their status, including any delays or shortages.
  • Plan seating charts and organize reservations for effective host stand operations.
  • Greet guests, escort them to their tables, and present menus.
  • Inform servers when guests have been seated.
  • Maintain server counts for fair distribution of guests.
  • Communicate with servers and the kitchen to manage waitlists and maintain service quality.
  • Oversee the cleanliness of the dining room, entryway, bathrooms, and menus throughout operations.
  • Maintain a clean, well-stocked, and presentable work environment.
  • Bid farewell to guests, thanking them and inquiring about their experience.
  • Address any guest issues promptly by involving management.
  • Perform other duties as assigned by management.

Benefits

  • Great benefits
  • Amenity usage
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