Genesee Brew House Host/Hostess

North American Breweries•Rochester, NY

2d•Onsite

About The Position

The Genesee Brew House is seeking a Host/Hostess to provide a warm and friendly greeting to guests, manage seating, and ensure a positive dining experience. This role involves managing the waiting list, answering phones, assisting with to-go orders, and maintaining the cleanliness of the host area and related spaces. A passion for beer, especially our own, is a plus.

Requirements

High school diploma or equivalent
Prior customer service experience
Ability to operate and use computers and cash register
Ability to lift and manage up to 20 lbs (during various times throughout shift)
Excellent communication skills (verbally interacts with management, servers, team members, and guests)
Must be able to read, write and determine wait time based on company's procedure
Must have excellent organizational skills and ability to multitask
Must have knowledge of workplace safety procedure
Reliability/Attendance: Impeccable

Nice To Haves

Being passionate about beer, especially ours

Responsibilities

Provide a warm and friendly immediate greeting to guests at the door.
Seat guests and present clean menus in a friendly, professional, and quick manner.
Take names on a waiting list and give quotes when tables are not immediately available.
Run the floor plan board and observe the status of tables.
Answer the phone and questions concerning the menu and the restaurant.
Fill to-go orders.
Help to maintain and organize the host area, retail store, foyer, front entrance, and restrooms.
Demonstrate genuine hospitality and set the stage for an exceptional dining experience.
Engage in friendly conversation as guests are being seated in a timely fashion.
Answer immediate questions about the menu, beverages, etc. and alert the server(s) of any special needs.
Introduce guests to their server.
Accommodate special seating needs.
Manage restaurant waiting list during high volume to accurately set guest expectations.
Sincerely thank guests as they leave and invite them to return.
Perform cleaning tasks to assist servers in maintaining a clean and safe dining room.
Ensure 100% accuracy of the order and special requests/needs of the guest.
Assist kitchen staff in assembling "to-go" orders, present the order to the guests, and take/process payment.
Perform additional assignments or miscellaneous administrative duties as assigned by General Manager or Assistant Manager.