Host/Hostess - Pool Lounge

AccorHotel•New Orleans, LA

10h•Onsite

About The Position

Warmly greet and acknowledge guests upon arrival and throughout their Pool Lounge experience. Serve as an ambassador of Fairmont New Orleans and the Pool Lounge. Manage reservations, seating assignments, waitlists, cabana assignments, and guest preferences as applicable. Escort guests to tables, loungers, cabanas, or designated seating areas. Communicate relevant information regarding menus, Pool Lounge offerings, hours, amenities, and hotel policies. Maintain knowledge of Pool Lounge food and beverage offerings. Maintain awareness of cabana packages, special events, promotions, and seasonal offerings. Monitor guest flow and coordinate closely with Servers, Bartenders, Runners, and Management. Manage guest expectations regarding wait times, seating availability, and cabana availability. Coordinate VIP arrivals, special occasions, celebrations, and guest preferences. Answer telephone calls and assist with reservations, guest inquiries, and operational communication. Respond promptly and professionally to guest questions, concerns, and requests. Assist with guest recovery efforts and involve leadership when appropriate. Maintain cleanliness, organization, and presentation of the host stand, entrance, seating areas, and guest-facing spaces. Monitor poolside conditions and communicate safety, maintenance, or guest concerns to appropriate hotel leadership. Maintain familiarity with Fairmont New Orleans amenities, dining outlets, events, and local attractions. Support the Pool Lounge during peak periods and high-volume operations. Assist with opening, closing, stocking, cleaning, and other operational duties. Maintain a polished and professional appearance consistent with Fairmont New Orleans standards. Follow all hotel policies, service standards, safety procedures, and pool-area regulations. Perform additional duties as assigned.

Requirements

Previous Host / Hostess, restaurant, hotel, resort, pool, or guest service experience preferred.
Excellent communication and interpersonal skills.
Strong organizational and multitasking abilities.
Ability to remain professional and composed in a high-volume environment.
Professional appearance and polished demeanor required.
Strong guest service mindset.
Ability to work outdoors for extended periods in warm and humid weather.
Ability to work flexible schedules including days, evenings, weekends, holidays, and extended shifts.
Must be legally authorized to work in the United States.

Nice To Haves

Luxury hotel or upscale hospitality experience is an asset.
Basic computer and reservation system experience preferred.

Responsibilities

Greet and acknowledge guests upon arrival and throughout their Pool Lounge experience.
Serve as an ambassador of Fairmont New Orleans and the Pool Lounge.
Manage reservations, seating assignments, waitlists, cabana assignments, and guest preferences.
Escort guests to tables, loungers, cabanas, or designated seating areas.
Communicate relevant information regarding menus, Pool Lounge offerings, hours, amenities, and hotel policies.
Maintain knowledge of Pool Lounge food and beverage offerings, cabana packages, special events, promotions, and seasonal offerings.
Monitor guest flow and coordinate with Servers, Bartenders, Runners, and Management.
Manage guest expectations regarding wait times, seating availability, and cabana availability.
Coordinate VIP arrivals, special occasions, celebrations, and guest preferences.
Answer telephone calls and assist with reservations, guest inquiries, and operational communication.
Respond promptly and professionally to guest questions, concerns, and requests.
Assist with guest recovery efforts and involve leadership when appropriate.
Maintain cleanliness, organization, and presentation of the host stand, entrance, seating areas, and guest-facing spaces.
Monitor poolside conditions and communicate safety, maintenance, or guest concerns to appropriate hotel leadership.
Maintain familiarity with Fairmont New Orleans amenities, dining outlets, events, and local attractions.
Support the Pool Lounge during peak periods and high-volume operations.
Assist with opening, closing, stocking, cleaning, and other operational duties.
Maintain a polished and professional appearance consistent with Fairmont New Orleans standards.
Follow all hotel policies, service standards, safety procedures, and pool-area regulations.
Perform additional duties as assigned.