Host/Hostess

Trump International Beach Resort • North Miami Beach, FL

30d • Onsite

About The Position

The Host/Hostess serves as the first point of contact for guests at all resort dining outlets. This role ensures guests are welcomed, seated efficiently, and guided with warmth and professionalism. The Host manages reservations, guest flow, and VIP arrivals, while supporting the team with minor table setup and station readiness, contributing to a seamless and Forbes Five-Star guest experience.

Requirements

• High school diploma or equivalent; hospitality coursework preferred.
• Previous experience in hosting, front desk, or luxury guest-facing roles preferred.
• Familiarity with POS/reservation systems (e.g., MICROS, OpenTable) preferred.
• Ability to stand and walk for extended periods.
• Comfortable working indoors and outdoors across restaurant, pool, and beach areas.
• Capable of lifting or moving light items (menus, small setup items) as needed.
• Fluent in English (spoken and written); additional languages preferred.
• Strong interpersonal skills; able to anticipate guest needs and manage expectations professionally.
• Comfortable using POS, digital reservations, and handheld communication devices.
• Exhibits professionalism, composure, and genuine warmth.
• Demonstrates proactive problem-solving, situational awareness, and attention to detail.
• Works collaboratively with servers, server assistants, and management while guiding service flow when needed.
• Embodies the resort’s values of respect, integrity, and excellence in service.

Responsibilities

• Greet and acknowledge all guests warmly and professionally, regardless of occupancy level or time of day.
• Escort guests to tables, assist with seating, and present menus with attention to detail and courtesy.
• Manage reservations, waitlists, and VIP arrivals efficiently using POS or digital reservation systems.
• Record and communicate guest preferences, special requests, and VIP arrivals to servers and management.
• Anticipate guest needs proactively and respond promptly to inquiries or requests.
• Handle guest complaints following Forbes-aligned L.A.S.T. procedures (Listen, Apologize, Solve, Thank).
• Maintain positive guest relations throughout the dining experience, including courteous departures.
• Maintain cleanliness, organization, and visual appeal of the host station, entrance areas, and waiting areas.
• Assist servers and server assistants with table setup, station readiness, and minor support tasks as needed.
• Ensure menus, wine lists, and guest materials are current, clean, and properly displayed.
• Monitor guest flow and seating to maintain smooth table turnover and service pacing.
• Support opening and closing duties related to host station and outlet readiness.
• Validate parking tickets and coordinate with valet to ensure timely guest departures.
• Take and confirm reservations and cancellations accurately, recording required guest details.
• Communicate efficiently with servers, management, and other resort departments to ensure smooth operations and guest satisfaction.
• Maintain full knowledge of daily activities, in-house groups, outlet hours, menus, pricing, ambiance, and resort services.
• Participate in pre-shift briefings, training sessions, and service updates.
• Uphold Forbes-aligned grooming, uniform, and service standards consistently.
• Assist with room service setup and answering room service inquiries when needed.
• Support billing procedures in restaurant and in-room dining as required.
• Assist with buffet setup during special events or high-volume periods.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED