Host / Hostess - Kress Cocktail Bar

Franklin Mountain Management LLC•El Paso, TX

14h•Onsite

About The Position

The Kress embodies the culture, spirit, and traditions of downtown El Paso while offering a work environment focused on the overall employee experience. This Host position supports our Cocktail Bar. Team members have the opportunity to be part of a unique hospitality destination while enjoying growth opportunities across our family of businesses. The Host is responsible for creating a welcoming first and last impression by greeting guests, managing reservations, supporting waitlists, coordinating seating flow, and communicating with team members to support smooth front-of-house operations. This role helps set the tone for the guest experience while balancing hospitality, organization, guest communication, and efficient table management throughout each shift.

Requirements

Ability to communicate professionally with guests, coworkers, and management while maintaining composure, accuracy, discretion, and attention to detail
Ability to manage seating flow, waitlists, guest notes, phone calls, reservations, and changing priorities in a busy guest-facing environment
Strong organization, teamwork, professional communication, problem-solving, and attention to detail
Ability to stay calm, organized, and friendly during high-volume periods, events, weekends, late-night service, and special occasions
Ability to stand and walk for extended periods during the shift
Ability to lift, carry, push, or pull items up to 25 pounds with proper technique or assistance when needed
Ability to reach, bend, twist, squat, escort guests, organize menus, reset host materials, and work around crowds, noise, music, wet floors, entrance traffic, and fast-changing service needs

Nice To Haves

Previous host, guest relations, reservation, customer service, restaurant, bar, lounge, hotel, or hospitality experience preferred but not required
Experience with reservation systems, seating charts, waitlist tools, phone etiquette, large party coordination, and guest recovery preferred
Basic understanding of service flow, table management, guest hospitality, responsible alcohol-service awareness, and front-of-house teamwork preferred
Food Handler certification, alcohol awareness training, or other required permits must be obtained and maintained where applicable by law, regulation, or company policy

Responsibilities

Greet guests warmly and professionally upon arrival and departure
Create a positive first and last impression while supporting the overall tone and guest experience
Escort guests to assigned areas, present menus or guest materials, and communicate seating updates promptly
Answer guest questions, provide general information, and communicate policies according to management direction
Maintain professionalism, friendliness, discretion, and composure in a guest-facing environment
Manage reservations, walk-ins, waitlists, seating charts, guest notes, special requests, large parties, and timing expectations accurately
Coordinate seating flow with servers, bartenders, support staff, security, and management to support balanced sections and smooth service
Provide accurate wait time estimates when available, communicate delays professionally, and keep guests informed during busy periods
Monitor guest arrivals, no-shows, table turns, seating changes, and changing guest flow throughout the shift
Balance hospitality with operational needs, including pacing, table turns, section rotation, and service team communication
Answer phones or messages professionally, respond to guest questions, confirm details, and communicate policies as directed
Communicate seating updates, guest needs, timing concerns, and special requests clearly with the service team and management
Support guest recovery by promptly escalating concerns, complaints, overcrowding, access issues, disruptive behavior, or safety concerns to management
Maintain awareness of guest flow, entrance traffic, waiting areas, large parties, private events, and high-volume periods
Use calm, courteous, and professional communication when handling delays, guest concerns, and changing priorities
Maintain a clean, organized, and guest-ready host stand, entrance area, waiting area, menus, reservation tools, and guest-facing materials
Assist with opening, running, closing, and side-work duties, including menu organization, reservation notes, front-door setup, light cleaning, and end-of-shift communication
Organize menus, signage, supplies, host materials, and seating tools throughout the shift
Protect company property and follow management direction related to front-of-house standards
Support service readiness before, during, and after high-volume periods, events, and changing business needs
Support responsible service and safety by notifying management of intoxication concerns, disruptive behavior, overcrowding, access issues, guest conflicts, or safety matters
Communicate professionally with servers, bartenders, hosts, support staff, security, and management to support smooth service
Assist coworkers with guest flow, host stand organization, seating updates, guest communication, and service support as needed
Maintain professional appearance, conduct, guest privacy, cleanliness, and safety awareness at all times
Contribute to a positive team culture through reliability, organization, respectful communication, and a helpful attitude