Host/Hostess
About The Position
The Host/Hostess welcomes guests promptly and professionally, supporting a friendly and timely dining experience consistent with the restaurant’s hospitality standards. The role includes managing the guest wait list, estimating wait times, answering calls, accommodating seating requests, and seating guests according to their preferences and service-station flow. Hosts present menus, identify the assigned server, help ensure tables and service areas are clean and ready, and communicate with servers and bussers as needed. The position requires a valid Food Handlers Certification and involves standing and walking for extended periods, with reaching, bending, stooping, lifting, and carrying up to 20 pounds or more. The work location must be kept safe and healthy, and required protective clothing or equipment must be used.
Requirements
- Must be at least 17 years of age.
- Must possess a valid Food Handlers Certification.
- Must be authorized to work in the United States.
- Strong customer service and hospitality skills.
- Strong communication and interpersonal abilities.
- Ability to manage guest wait lists and provide accurate wait-time estimates.
- Ability to multitask, stay organized, and work efficiently in a fast-paced environment.
- Professional and friendly demeanor with guests and team members.
- Ability to work effectively with servers, bussers, and management.
- Basic phone etiquette and customer service skills.
- Polished, professional appearance and a consistently positive attitude.
- Must be a team player.
- Ability to stand and walk for extended periods throughout the shift.
- Ability to reach, bend, stoop, lift, and carry 20 pounds or more.
Nice To Haves
- Restaurant experience in a hospitality environment is preferred but not required.
Responsibilities
- Greet and welcome guests warmly upon arrival.
- Open the front door for guests entering or leaving when possible.
- Record guest names and party sizes accurately when immediate seating is unavailable.
- Provide guests with estimated wait times.
- Notify guests when tables are available by calling out their name and party size.
- Answer phone calls professionally and follow hospitality standards.
- Accommodate special seating requests whenever possible.
- Seat guests according to their preferences while balancing customer flow in service stations.
- Present menus and inform guests of their assigned server’s name.
- Ensure tables are clean, properly set, complete, and ready to the restaurant’s presentation standards.
- Relay messages to servers and bussers as needed.
- Maintain a clean service area.
- Thank guests as they leave and invite them to return.
- Keep the work location safe and healthy, use required protective clothing or equipment, and report safety concerns to a supervisor.
Benefits
- Flexible schedules, with full-time or part-time opportunities.
- Competitive pay and annual reviews with potential merit increases.
- Tuition assistance.
- Paid vacation.
- Health insurance.
- Company-provided shirts or chef coats at no cost.
- Paid training.
- Free employee meal during work.
- Dining discounts at company-owned restaurants.
- Annual employee appreciation event.
- Career development and fast-track career opportunities into management.
- Discounts on items such as theme parks, movie theaters, and live shows.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
