Host/Hostess-Rebecca Caroline

William Chris Wine Company•Hye, TX

1d•Onsite

About The Position

Rebecca Caroline is looking for a Host/Hostess to create the first and last impression of the guest experience. This individual welcomes and checks in guests, manages the flow of the tasting room and patio, and ensures every guest is seated and cared for promptly and warmly — while also keeping service areas stocked, reset, and running smoothly behind the scenes. This role blends front-of-house hospitality with hands-on operational support: greeting and seating guests, managing the waitlist and reservations, and coordinating with tasting room staff — alongside restocking supplies, resetting tables, and maintaining a clean, guest-ready space throughout the shift. It is best suited to someone who enjoys people, stays composed and productive under pressure, and takes pride in a consistently high standard of service.

Requirements

Exceptional communication skills and attention to detail
Responds and works well under pressure
Ability to multitask and maintain a smooth flow at the host stand
Works independently with little supervision
Excellent time management and organizational skills
Team player with the ability to coordinate with all levels of the business
Maintains a positive attitude and professional demeanor with guests and teammates
Must possess a sense of urgency and positivity while being a team player
Must have the ability to multitask and complete duties, tasks, and projects despite interruptions
Must be a self-starter with the ability to complete duties, tasks, and projects with little or no supervision
Availability to work peak business days, including weekends (Saturday and Sunday) and some holidays
Flexibility to occasionally work early mornings or late evenings in support of events and operational needs
TABC, Food Handler, and Texas Wine Ambassador certifications are required; if not currently held, the Company will pay for the employee to acquire them

Responsibilities

Greet and check in guests promptly and warmly as they arrive at Rebecca Caroline
Manage the host stand, waitlist, and reservations to maintain a smooth, well-paced guest flow
Escort guests to their seats and communicate wait times clearly and courteously
Exceed customer service expectations in a consistent, timely, and thoughtful manner; resolve guest service issues quickly, turning problems into opportunities
Coordinate and collaborate with tasting room, kitchen, and event staff to keep service running smoothly
Maintain a safe, clean, and organized host stand, lobby, restrooms, and dry goods area in compliance with William Chris Wine Company standards
Clear and reset tables in a timely and consistent manner to keep pace with guest flow
Stock and replenish glassware, supplies, and service materials throughout shifts
Assist with event setup, breakdown, and movement of furniture and equipment as needed
Complete opening and closing operational tasks, including trash and recycling