Host/Hostess
Vintner's Table WYO•Ardmore, PA
•Onsite
About The Position
As a Host, you are the first point of contact for guests, creating a welcoming and organized dining experience. The role involves greeting customers, managing reservations and waitlists, coordinating seating to support smooth service, and communicating with servers and kitchen staff. A successful host maintains a friendly attitude, handles high-volume periods calmly, and ensures guests feel acknowledged and cared for from arrival to departure.
Requirements
- Friday and Saturday shifts are a must
- Exceptional customer service skills
- Ability to multi-task
Responsibilities
- Oversee opening and closing tasks.
- Assist in training employees.
- Promote, work, and act in a manner consistent with the values of Vintner's Table.
- Warmly and graciously greet all guests entering the tasting room, and seat them at tables or in waiting areas.
- Open the front door for guests entering or leaving the tasting room when possible.
- Provide guests with menus and inform them of their server's name upon seating.
- Record guest names and the number of people at the party and provide guests with an estimated waiting time when immediate seating is limited.
- Call out the name and number of party when tables become available.
- Speak with guests to ensure satisfaction with food and service, respond to complaints, or make conversation.
- Answer telephone calls promptly and respond to inquiries or transfer calls.
- Maintain contact with kitchen staff, management, serving staff, and guests to ensure that dining details are handled properly and customers' concerns are addressed.
- Inspect dining and serving areas to ensure cleanliness and proper setup.
- Inform guests of establishment specialties and features.
- Receive and record guests' dining reservations.
- Inspect restrooms for cleanliness and availability of supplies and clean restrooms when necessary.
- Relay messages to servers and bussers as needed.
- Thank guests as they leave and invite them to return.
- Attend all scheduled employee meetings and offers suggestions for improvement.
- Coordinate with and assist fellow employees to meet guests' needs and support the operation of the restaurant.
- Fill-in for fellow employees where needed to ensure guest service standards and efficient operations.
Benefits
- Competitive compensation package
- Paid Time Off
- Company dining program
- Clear path for growth and career advancement
- Excellent opportunity with growing brand
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
