Host/Hostess - Navy Yard

The H and S Family of Bakeries•Baltimore, MD

5d•Onsite

About The Position

Kneads Bakeshop is expanding and preparing to open a new location in Navy Yard, Washington, DC. The Host/Hostess is to create a warm and welcoming experience as guests flow in and out of the establishment. Responsibilities include greeting guests upon arrival and providing a positive first impression of the restaurant’s friendliness and quality of service. This position description incorporates the core responsibilities of the job. It recognizes that other related duties not specifically mentioned might also be performed, and that not all responsibilities may be carried out depending on operational needs.

Requirements

Ability to stand for a long period of time.
Good oral communication skills.

Responsibilities

Greets all guests upon entering/leaving the restaurant and assists any relevant guest needs.
Uphold a standard of excellence in customer service.
Performs reservations responsibilities and maintains seating assignment charts.
Manage flow of traffic and direction to the various outlets of the establishment (Bakery, Café, Market, Mezzanine).
Answers telephone and answers questions accordingly.
Perform shift change and/or closing duties.
Maintain host/hostess station clean and organized.
Ensure all menus are clean.
Helps in set up, maintenance, and break down of service floor and stations.
Restocks necessary supplies.
May be required to assist in private events as needed and instructed.
Adhere to all work rules, procedures and policies established by the Bakery, including, but not limited to, those contained in the employee handbook.
The Bakery operates 7 days a week. Department schedules must accommodate fluctuating business demands and employees may be asked to work shifts other than those they prefer or normally work.