Host/Hostess

Highgate Hotels•Ketchum, ID

12h•Onsite

About The Position

The Host / Hostess is responsible for creating a welcoming and elevated first impression for guests while ensuring the prompt recognition, seating, and flow of all restaurant guests throughout their dining experience. This role supports the overall food & beverage operation by coordinating reservations, managing seating arrangements, assisting service teams, and delivering attentive, courteous, and personalized hospitality aligned with Viceroy standards. Hosts / Hostesses may support multiple food & beverage outlets throughout the resort based on operational needs and business demands.

Requirements

High School diploma and/or experience in a hotel or a related field preferred.
Flexible and long hours sometimes required.
Ability to stand during entire shift.
Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
Must be able to show initiative, including anticipating guest or operational needs.
Perform other duties as requested by management.
Maintain a friendly and warm demeanor at all times.

Responsibilities

Welcome and acknowledge guests promptly with a warm, professional, and service-oriented demeanor.
Manage reservations, waitlists, table assignments, and seating flow to ensure an efficient and elevated guest experience.
Escort guests to tables and provide menus while communicating relevant outlet information, specials, and operational details.
Maintain awareness of restaurant reservations, seating availability, guest preferences, and service flow throughout the shift.
Assist servers, bartenders, cashiers, and leadership teams in supporting seamless outlet operations and guest satisfaction.
Maintain cleanliness, organization, and presentation standards at the host stand, entry areas, and surrounding guest-facing spaces.
Ensure menus are clean, current, and presentation-ready at all times.
Assist with guest inquiries, phone calls, reservations, and resort information in a professional and knowledgeable manner.
Support cashiering and payment processing procedures as operationally necessary.
Assist with opening, closing, side work, and operational checklists as assigned.
Maintain knowledge of menus, outlet offerings, promotions, and resort amenities.
Follow all food safety, sanitation, safety, and operational procedures.
Maintain awareness of local and state liquor laws and support responsible alcohol service practices.
Respond promptly and professionally to guest concerns and service requests.
Attend required meetings, trainings, and departmental lineups.
Maintain regular attendance, punctuality, professional appearance, and grooming standards.
Ensure overall guest satisfaction through professionalism, organization, and attention to detail.
Perform other duties as assigned by management.