Lucky's Host/Hostess

Meskwaki Bingo Casino Hotel•Columbia Township, IA

8d•$0 - $13•Onsite

About The Position

Welcomes guests, seats them at tables, and helps ensure quality service. This role is responsible for creating a positive first and last impression for customers, adhering to service standards, and maintaining menu information. The Host/Hostess will also handle phone calls, answer customer questions, and respond to complaints professionally. They must be aware of daily specials and the a la carte menu, and report any customer issues or intoxication to a supervisor. Additionally, this role involves understanding and complying with company policies, gaming regulations, and safety procedures, while maintaining a professional appearance and attitude.

Requirements

Must be at least 16 years of age.
Must be able to obtain a gaming license in accordance to the regulations established by the Sac & Fox Gaming Commission.
Must be able to effectively communicate, both written and verbal, with other members of the staff and guests.
Must have good reading, writing, and math skills.
Must be able to count money and make change correctly.
Basic computer or point of sale system skills required.
Must be able to read and understand written policies, procedures, etc.
Must possess normal hearing and vision abilities.
Must be reliable, courteous and friendly and be able to work directly with the general public.
Must be flexible with shift and days off.
Must be able to handle busy and stressful situations.
Must be able to meet all non-supervisory training and education requirements.
Must wear tread safety shoes.
Follow company and departmental appearance standards (wear approved uniform; no extreme hairstyles or jewelry; clean hands, fingernails and hair; No offensive or excessive tattoos visible to guests; no chewing gum or smoking cigarettes while working; no nail polish or overpowering colognes; etc.).

Nice To Haves

Previous host/hostess experience preferred.
Members of the Meskwaki Nation and other Native American Tribes who are qualified applicants are encouraged to apply and will be given preference in accordance to established procedures.

Responsibilities

Put forth a good first and last impression and welcome customers with a warm friendly smile and sincere greeting. Make every effort to insure absolute customer satisfaction.
Adhere to Host/Hostess Service Standards.
Maintain proper information on dining room menu board. Assume responsibility for knowledge of daily specials and a la carte menu.
Answer the phone in a professional manner, takes and/or relays messages.
Answer customer questions concerning F&B venues, casino promotions, etc.
Respond to customer complaints in a professional manner. Notify shift supervisor of any/all complaints.
Report to shift supervisor immediately any customer that appears intoxicated.
Report 100% of tips retained per departmental policy.
Display flexibility needed to meet dining room work schedule demands.
Assume responsibility for knowledge of all memos & other information issued by the Company and F&B Department.
Communicates and networks effectively with staff, other departments, and outside representatives in order to maintain a productive and effective department operation.
Safeguard and account for the assets of the owners.
Comply with policies and procedures required by the department, the company, the Meskwaki Gaming Commission, and the National Indian Gaming Commission.
Monitor the casino environment and follow established safety procedures to provide for the safety of guests and co-workers.
Work respectfully and effectively as part of the company team to ensure guest satisfaction, asset protection, and co-worker respect.
Report to work on time and as required in professional attire, display a high level of personal cleanliness and follow personal appearance standards.
Comply with all departmental safety regulations using safety equipment as required.
Deter intoxication by mourning number of alcoholic beverages served and visible signs of intoxication. Comply with the F&B Department Alcoholic Beverages Policies and Procedures.
Assume responsibility for knowledge of all information in restaurant's Memo Book.
Attend all required meetings and training sessions.
Assist wait staff as needed.
Contribute to completion of shift side work tasks.
Perform other job related duties as assigned.
Maintain confidentiality.