OASIS - HOST/HOSTESS

GATE HR•Sawgrass, FL

10d•Onsite

About The Position

The Lodge & Club is seeking a friendly, polished, and energetic Host/Hostess to welcome members and guests and help create a warm, personalized dining experience. The role manages reservations and seating, maintains an organized dining-room entrance, and supports the restaurant team in delivering exceptional service. The Host/Hostess is often the first and last point of contact for members and guests and works with a welcoming, professional, service-focused team. The position requires schedule flexibility, including day and evening shifts, weekends, holidays, and split shifts. The successful candidate demonstrates genuine hospitality, attention to detail, and a commitment to exceeding expectations while working in a fast-paced environment. This role offers an opportunity to develop a hospitality career alongside a supportive team.

Requirements

Strong communication, organization, and interpersonal skills.
Professional and welcoming demeanor.
Ability to remain composed and attentive in a fast-paced environment.
Ability to learn reservation and Point of Sale systems.
Commitment to personalized, detail-oriented service.
Ability to stand and move throughout the shift.

Nice To Haves

Previous customer service, restaurant, hotel, resort, or private-club experience is preferred.

Responsibilities

Work a flexible schedule that may include days, evenings, weekends, holidays, and split shifts.
Arrive on time and wear the complete required uniform.
Maintain a polished, professional appearance in accordance with Club standards.
Attend required training sessions, safety courses, and departmental meetings.
Check the presentation of the dining room, including the entrance, host stand, music level, tables, chairs, and floors.
Review reservations, special requests, member preferences, and anticipated business levels before each shift.
Greet members and guests promptly and warmly, using their names whenever possible.
Manage reservations, walk-in guests, waitlists, and seating arrangements accurately and professionally.
Escort members and guests to tables, assist with chairs as appropriate, and present menus.
Distribute tables and covers evenly among servers while considering reservations, section assignments, and service flow.
Communicate accurate wait times and keep waiting members and guests informed.
Answer telephone calls professionally and assist with reservations and general restaurant questions.
Maintain an organized, clean, and welcoming host stand and dining-room entrance.
Communicate special occasions, dietary needs, accessibility requests, and member preferences to appropriate team members.
Assist servers and other team members as needed without leaving the entrance unattended for an extended period.
Thank members and guests as they leave and invite them to return.
Respond to member and guest concerns professionally and involve a manager promptly when appropriate.
Perform other duties supporting exceptional member and guest service as assigned by the Dining Room Manager or Food and Beverage leadership.