Host / Hostess (212, Eleven)

Foodland Super Market•Honolulu, HI

1d•Onsite

About The Position

Eleven located in Foodland Farms Ala Moana is looking for Restaurant Hosts/Hostesses to join our team. We are seeking high energy, responsible individuals who are passionate about creating a welcoming place for guests to enjoy high quality food & beverages. This is an hourly position and we offer a comprehensive benefits including medical/dental/drug/vision insurance, 401k and more! (specifics vary based on position and classification). The Restaurant Host/Hostess must have excellent customer service, be able to work and communicate well with others, follow directions and standard operating procedures of the kitchen / restaurant. Restaurant Hosts must maintain a neat, well-groomed personal appearance, and observe company dress code. Restaurant staff must also abide by all company policies, house rules and guiding principles; support the company culture, values, goals and mission; and maintain a positive attitude toward the work and company.

Requirements

Applicants must possess a strong dedication toward learning and motivation to progress in restaurant dining environment.
Possess effective communication skills, positive attitude, and professionalism
Must abide by company dress code and grooming standards, maintain good hygiene, good posture and have required uniform and tools.
Responsive to constructive feedback from Chefs, Managers or staff.
High school education preferred or combination of education and experience
Previous hosting experience preferred
Previous restaurant/bar experience preferred
Must have TB Clearance
Must comply with all company policies and requirements

Responsibilities

welcoming guests in a warm and friendly manner using the ‘10/5’ rule
Greet incoming and departing guests warmly with a genuine smile and eye contact
Seat guests and manage the seating chart using proper seating rotation among the servers
Monitor restaurant activity to determine seating and dining flow
Manage the flow of guests into the dining room and bar, and provide accurate wait time to guests if appropriate
Escort guests to their assigned table in the dining area, present menus, and introduce their server
Respond to guest inquiries and requests in a timely, friendly, and efficient manner
Ability to read non-verbal cues and body language and use visual cues to seat guests in either the bar or dining area
Assist with any special requests or guest needs
Answer the phone within three rings, using the standard phone script
Proficient in restaurant general information; hours of operation, cuisine/concept, etc.
Help dining room staff as needed
Maintain professionalism and composure while under pressure
Comply fully with all safety policies and procedures.
Maintain general housekeeping and sanitation standards in compliance with company policy and state and local health regulations on a regular, ongoing basis.
Assist in keeping all sales and storage areas clean, clear and in good order.
Comply with all company programs
Report to work on time and in uniform.
Take direction from management.
Work with a positive attitude and demeanor.
Must be groomed, maintain good hygiene, good posture.
Attend and participate in meetings as required.
Take on new assignments with an eager and helpful demeanor.
Achieve results within time constraints.
Achieve established benchmarks by working with a sense of urgency.
Other duties as assigned.