Host/Hostess

Applebee's (Potomac Family Dining Group)•Germantown, IL

5d•Onsite

About The Position

This customer service-oriented position is primarily responsible for greeting and welcoming, seating, and thanking guests at the restaurant according to Potomac Family Dining Group and Applebee’s brand standards for guest service.

Requirements

Friendly and engaging demeanor
16+ years old
Prior work experience preferred
Reading, writing, and verbal communication skills required
Reliable transportation required
Ability to build relationships
Ability to be a team player
Ability to follow manager instructions and guidance
Ability to communicate and behave professionally at all times

Nice To Haves

Bi-lingual experience a plus

Responsibilities

Greets and seats all guests in a friendly manner.
Assists in maintaining the overall guest flow of the restaurant.
Ensures seating service is rotated among server area assignments whenever possible.
Opens doors for arriving and departing guests.
Remains visible in the FOH and forward facing the main entrance.
Occasionally delivers food and drinks to guests when extra assistance is needed.
Interacts verbally with all guests creating a friendly and upbeat atmosphere.
Completes assigned opening and closing side work as directed.
Participates in the clearing and resetting of the dining room tables using Applebee’s team delivery standards.
Observes guests, responds to requests, and anticipates guests’ needs.
Maintains a clean and organized work area.
Ability to explain and demonstrate usage of Tabletop Electronic Devices to guests.
Ability to drive sales with suggestive selling.
Accommodates any special needs of guests such as booster chairs, high chairs, etc.
Manages the waitlist when the restaurant is busy.
May occasionally be scheduled to serve guests in a Carside To-Go or Server capacity.
Fills out feature cards.
Assists in general Front of House maintenance functions including: maintaining restrooms, light cleaning such as dusting light fixtures/furniture/woodwork/artifacts, washing and/or wiping windows, sani-bucket rotation, setting up the expo line, emptying trash, rolling silverware, and maintaining restaurant curb appeal.