Florie's Host/ess

Four Seasons Hotels and Resorts•Palm Beach, FL

12d•Onsite

About The Position

The Florie’s Host/Hostess is responsible for coordinating restaurant reservations, welcoming and seating guests, and supporting the overall flow of service within Florie’s restaurant, bar, and lounge. This role maintains guest preferences, coordinates special occasions, and works closely with restaurant and culinary teams to ensure personalized and seamless experiences. This position is part of the Food & Beverage team at Florie’s and reports to Food & Beverage Management.

Requirements

High school diploma or equivalent experience
Strong interpersonal and guest engagement skills
Excellent communication skills with the ability to provide warm, polished, and professional service
Strong organizational skills and attention to detail
Ability to manage reservations, seating priorities, and multiple guest requests in a fast-paced environment
Excellent food and beverage knowledge or a strong desire to learn
Ability to remain professional and composed during high-volume service periods
Ability to read, write, and communicate effectively in English
Ability to work collaboratively with restaurant, culinary, and resort teams
Candidates must have valid authorization to work in the United States at the time of application.

Nice To Haves

Previous host/hostess, restaurant, or Food & Beverage experience in a luxury hotel, resort, or fine dining environment preferred
Experience with restaurant reservation systems preferred

Responsibilities

Welcome and greet arriving guests warmly and professionally, using guest names whenever possible
Coordinate and manage reservations for Florie’s restaurant, bar, lounge, and private dining experiences
Seat guests according to preferences and availability while maintaining an efficient and seamless flow of service
Respond to telephone and reservation inquiries promptly and professionally
Build relationships with new and returning guests while recognizing and maintaining guest preferences
Anticipate guest needs and assist with special requests, celebrations, and personalized arrangements
Coordinate special occasions, including birthdays, anniversaries, private dining experiences, and festive reservations
Maintain accurate reservation information and communicate important details, VIPs, and special requests to restaurant and culinary teams
Maintain excellent knowledge of Florie’s menus, preparation methods, ingredients, cocktails, and wine offerings
Prepare and maintain menus and host stand materials for each meal period
Assist Servers and support teams with table preparation and large reservations when needed
Maintain strong knowledge of resort offerings and confidently assist guests with general questions and requests
Handle guest concerns and special requests with professionalism, care, and appropriate follow-up
Maintain a polished, organized, and welcoming host area throughout service
Support other Food & Beverage areas as business needs require