Host/Hostess

Zachry • San Antonio, TX

4d • Onsite

About The Position

The Host/Hostess is responsible for creating a warm, refined, and memorable first impression for all guests dining at Monarch. This role manages reservations, seating flow, and guest interactions while ensuring a seamless and elevated arrival experience. The Host/Hostess embodies the hotel’s commitment to luxury service through professionalism, attention to detail, and genuine hospitality.

Requirements

• High School Diploma or equivalent required
• Strong interpersonal and communication skills with a polished and professional presence
• Ability to provide warm, engaging, and personalized guest interactions
• Excellent organizational skills with the ability to manage multiple priorities
• Strong attention to detail and awareness of guest preferences and service flow
• Ability to remain calm and composed in high-volume or high-pressure situations
• Team-oriented mindset with the ability to collaborate effectively with service staff
• Ability to stand for extended periods and move throughout the restaurant
• Ability to work flexible schedules including evenings, weekends, and holidays
• Professional appearance and adherence to grooming standards
• Strong commitment to guest satisfaction and service excellence

Nice To Haves

• Previous host/hostess or guest-facing experience in a restaurant or hospitality environment preferred
• Experience in a luxury or upscale dining environment preferred
• Familiarity with reservation systems such as OpenTable or similar platforms preferred
• Food Handler Certification preferred

Responsibilities

• Greet guests promptly with a warm, professional, and polished demeanor upon arrival
• Manage reservations, waitlists, and table assignments to ensure optimal seating flow and guest satisfaction
• Escort guests to tables while providing an engaging and personalized introduction to the dining experience
• Maintain accurate knowledge of table status, availability, and pacing of service
• Communicate effectively with servers, management, and kitchen teams to support seamless operations
• Handle guest inquiries, special requests, and seating preferences with care and attention to detail
• Maintain cleanliness and organization of the host stand, entrance, and reception areas
• Monitor restaurant ambiance including lighting, music, and overall presentation
• Support service recovery by addressing minor guest concerns and escalating issues when necessary
• Assist with coordination of VIP guests, special events, and large party reservations
• Ensure menus, signage, and reservation systems are current and accurate
• Perform other duties as assigned to support restaurant operations
• Maintain reliable and consistent attendance as an essential function of the role

Benefits

• Medical, Dental, Vision and Life Insurance
• 401K, Paid Leave and Bonus Program
• Company-paid short-term and long-term disability insurance
• Employee assistance program
• Tuition Reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED