Host/Hostess - The Americano

IHG•Atlanta, GA

1d•Onsite

About The Position

The Americano is seeking a Host/Hostess to greet guests according to IHG standards, manage telephone communications and reservations, and attend to special guest requests. This role is crucial in promoting the image of the restaurant through impeccable manners, diplomacy, and tact. The Host/Hostess must also ensure compliance with hotel health, safety, and hygiene policies, and report any issues to the Supervisor or Manager on duty. Responsibilities include checking and cleaning menus, warmly welcoming every guest, presenting menus and wine lists, and ensuring a pleasant dining experience from start to finish.

Requirements

High School diploma or equivalent vocational training.
Certificates from previous employers/ college.
Previous experience in this position at a similar establishment.
Food Hygiene awareness and at least basic training.
Ability to communicate in English with guests, co –workers and Management, to their understanding.
Ability to compute basic mathematical calculations.
Ability to provide legible communication.
Ability to perform job functions with attention to detail, speed and accuracy.
Ability to prioritize, organize, work delegated and follow through.
Ability to work under pressure of meeting production schedules and timelines for guests and fellow workers.
Ability to work with all products and equipment prescribed.
Ability to differentiate Dates.
Ability to comprehend instructions.
Ability to plan and aid in the execution of promotions.
Ability to work cohesively with co-workers as part of a team.

Nice To Haves

Previous job-related experience.
Ability to communicate in a second language.
Food Hygiene certificate.
First aid awareness.

Responsibilities

Greets guests upon arrival, according to IHG standards.
Answers telephone communications and takes reservations.
Attends to special guests' requests.
Ensures personal grooming and uniform are to the required standards.
Promotes image of restaurant by displaying impeccable manners, diplomacy and tact towards restaurant/hotel guests.
Complies with hotel's health, safety and hygiene policy.
Reports all questions and related issues to the Supervisor, or Manager on duty.
Ensure that all menus must are checked and clean.
Greet every single guest with a warm welcome, in the appropriate area of entrance.
During dinner service, makes sure to display the appropriate color of napkin white/black and introduces the waiter who will take care of the table.
Help guests with the chair.
Present an open menu to each guest and a clean wine list to every table.
Wish the guest a pleasant meal.
Offer a parting comment as the guest exit the restaurant.