Host/Hostess
Lazy Dog Family, LLC•Chantilly, VA
•Onsite
About The Position
If you thrive on greeting guests with a genuine smile, enthusiasm, and warmth upon their arrival, making them feel welcome, then this is the job for you. We are looking for Enthusiastic, Motivated, Team-Oriented individuals that want to join a company that has a Culture of Caring! Are you outgoing and do you have a track record of going the extra mile? Are you motivated and have the ability to work as a team? Do you want a flexible schedule and a fun, fast-paced environment? Do you want to be part of a company where you have real advancement opportunities?
Requirements
- Genuine smile, enthusiasm, and warmth upon guest arrival.
- Outgoing personality.
- Track record of going the extra mile.
- Motivated and able to work as a team.
- Ability to operate the computer seating system.
- Understanding of proper techniques for leading guests to their table, seating, distributing menus, and final words.
- Ability to answer the phone and respond to questions concerning the menu, reservations, and the restaurant.
- Ability to address difficult situations and guest complaints through AIM - Apologize, Investigate, and involve Management.
- Clear communication skills (written and verbal).
- Thorough preparation and striving for perfection.
- Guest-focused.
- Ability to multi-task.
- Team-oriented.
- Happy, trusting, passionate, and determined attitude.
- Empathy (ability to put yourself in others' shoes).
Nice To Haves
- High School diploma
Responsibilities
- Interact with guests as they arrive and leave the restaurant to ensure a positive dining experience.
- Notify guests of their wait time, enter their name into the computer seating system, and issue a pager if there is a wait.
- Operate the computer seating system.
- Lead guests to their table, seat them, distribute menus, and provide final words.
- Answer the phone and respond to questions concerning the menu, reservations, and the restaurant.
- Address difficult situations and guest complaints through AIM - Apologize, Investigate, and involve Management.
- Communicate clearly, write well, speak well, and explain anything to anyone.
- Prepare thoroughly and strive for perfection.
- Practice what you preach.
- Be guest-focused and multi-task.
- Be part of a team and create a fun environment.
- Put yourself in the other person's shoes.
Benefits
- Flexible scheduling
- Teammate discount
- Supplemental medical, dental, vision, 401k
- Discounted supplemental benefits
- Eligibility for an Emergency Financial plan
- Discounts to theme parks, pet insurance, Legal and Identity Theft Insurance
- A family that supports YOUR personal and professional growth
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
